Lisa Plourde
Haverhill
Summary
Dynamic professional with a proven track record at Eagle Investigation Services, excelling in crisis management and conflict resolution. Recognized for enhancing safety protocols and fostering a welcoming environment. Skilled in incident reporting and threat assessment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Security Officer
Eagle Investigation Services
11.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Group Exercise Instructor
Self Employed
01.2008 - Current
- Encouraged clients to participate in and enjoy group fitness classes.
- Streamlined class scheduling process by working closely with gym management to optimize instructor availability and room usage.
- Facilitated a welcoming atmosphere within each class session, encouraging open communication among participants about their progress and challenges faced during workouts.
- Conducted regular performance assessments, adjusting exercise plans accordingly for optimal results.
- Promoted a healthy lifestyle beyond the classroom setting by sharing relevant articles, tips, and resources via social media platforms or email newsletters.
- Assisted in the promotion of gym events and classes, resulting in increased membership sign-ups and retention rates.
- Developed lasting relationships with participants, resulting in a loyal following of clients who frequently attended classes.
- Served as a mentor to newer instructors within the gym community, providing guidance on best practices for successful group exercise instruction.
- Maintained up-to-date knowledge on fitness trends and industry advancements by attending workshops, conferences, and webinars.
- Collaborated with gym management to evaluate and revise class offerings based on participant feedback and industry trends.
- Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
HVM Foundation President
Community Involvement
03.2017 - 06.2025
- Built strong community partnerships to support organizational goals and expand outreach efforts.
- Oversaw the successful execution of special events, including fundraising galas and community engagement activities, that showcased the organization''s impact and attracted new supporters.
- Established a robust volunteer recruitment program that attracted committed individuals passionate about the cause.
- Mentored emerging leaders within the organization, cultivating a pipeline of talent for future leadership roles.
- Led a diverse team of staff and volunteers, fostering an inclusive work environment that encouraged collaboration and professional growth.
- Delivered engaging presentations on behalf of the organization, raising awareness about key issues.
- Improved transparency with regular communication to board members, donors, and partners about organizational successes and challenges.
- Negotiated partnerships and sponsorships with corporations, elevating brand visibility and support.
- Hired support staff and evaluated employee performance conveying constructive feedback to improve skills.
- Managed lease contracts, rent collections and financial reporting, maintaining strong relationships with tenants while ensuring timely payments.
- Enhanced tenant satisfaction by promptly addressing concerns and providing efficient solutions.
- Championed capital improvement projects that enhanced overall value of property.
- Coordinated with maintenance staff to address repair requests, maintaining a well-kept property environment.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
Youth Behavioral Specialist
City Of Haverhill
09.2002 - 02.2008
- Managed crisis situations effectively, employing de-escalation techniques and restraint procedures when necessary to maintain safety.
- Helped clients develop problem-solving abilities through role-playing exercises designed to simulate real-world situations they may face outside the program''s setting.
- Identified potential triggers for negative behaviors, implementing proactive strategies aimed at reducing incidents in the future.
- Assisted clients in navigating the transition from residential treatment settings back into their communities, providing support and guidance throughout the process.
- Increased family involvement in the therapeutic process by establishing open lines of communication between staff, clients, and their families.
- Served as a positive role model for troubled youth while maintaining professional boundaries with clients at all times.
- Assisted in the development of comprehensive behavioral assessments to identify specific needs and support for each youth.
- Enhanced communication skills among youths by leading group therapy sessions focusing on conflict resolution and active listening.
- Collaborated with multidisciplinary teams to develop customized goals and objectives for each client, ensuring appropriate support was provided.
- Improved youth behavior by implementing specialized intervention strategies and individualized treatment plans.
- Reduced instances of disruptive behavior by providing one-on-one coaching and mentoring to at-risk youth.
- Promoted healthy relationships among peers by facilitating team-building activities designed to encourage trust and cooperation.
- Documented progress effectively, ensuring accurate information was available for case reviews and further planning efforts.
Education
Bachelor of Arts - Educational Studies
Salem State University
Salem, MASkills
- Report writing
- Incident reporting
- CCTV surveillance
- Detail-oriented
- Superior customer service
- Conflict de-escalation
- Conflict resolution techniques
- Threat assessment
- Staff management
- Crisis management
- Crisis intervention training
Certification
A to Z Grant Writing Certification - July 2021
Timeline
Security Officer
Eagle Investigation Services
11.2021 - Current
HVM Foundation President
Community Involvement
03.2017 - 06.2025
Group Exercise Instructor
Self Employed
01.2008 - Current
Youth Behavioral Specialist
City Of Haverhill
09.2002 - 02.2008
Bachelor of Arts - Educational Studies
Salem State University
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