Lisa Rodrigues
Raynham
Summary
Dynamic operations leader with extensive experience in developing and implementing strategic initiatives. Known for effective communication and mentoring, leading teams to achieve operational goals, reduce costs, and improve service delivery.
Overview
37
37
years of professional experience
Work History
Director of Operations
Cadete Enterprises
Pembroke
2007.12 - Current
- Oversee daily operations to ensure efficient workflow and productivity.
- Develop and implement operational strategies to enhance performance and service delivery.
- Manage supply chain logistics to optimize inventory levels and reduce costs.
- Collaborate with department heads to align initiatives with business objectives.
- Facilitate team meetings to communicate goals and foster a collaborative environment.
- Train and mentor staff on best practices for operational efficiency and effectiveness.
- Monitor compliance with safety regulations and operational standards across all facilities.
- Managed day-to-day operations of a large staff in multiple departments.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Identified areas where process improvements could be made resulting in increased productivity.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Developed training programs for new employees as well as existing staff members.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Established operational guidelines and identified opportunities for improvement.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Organized and oversaw work schedules of departmental managers.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Successfully improved employment turnover through creating incentive and training programs.
- Promoted products, increasing customer base, and market share.
- Prepared detailed reports outlining operational results on a regular basis.
- Coordinated activities between different departments to ensure successful completion of projects.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
District Manager
Couto Management Group
Stoneham
2002.08 - 2007.04
- Developed and implemented training programs for management teams across districts.
- Facilitated regular meetings to align district goals with company objectives.
- Mentored district managers in leadership skills and performance improvement strategies.
- Oversaw hiring processes to build strong, effective teams across all locations.
- Ensured adherence to company policies and procedures in all district operations.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Identified opportunities for process improvement across multiple locations within the district.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Mentored team members by demonstrating best practices for sales and customer service.
- Identified and developed top talent to promote performance-oriented culture.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Cultivated positive rapport with associates and team leadership.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed business performance data and forecasted business results for upper management.
District Manager
McCarthy Brother Inc
Bourne
1994.08 - 2002.04
- Led multiple district locations to ensure operational efficiency and compliance.
- Developed and implemented training programs for management teams across districts.
- Facilitated regular meetings to align district goals with company objectives.
- Analyzed sales data to identify trends and improve store performance.
- Coordinated with supply chain teams to optimize inventory management processes.
- Mentored district managers in leadership skills and performance improvement strategies.
- Oversaw hiring processes to build strong, effective teams across all locations.
- Ensured adherence to company policies and procedures in all district operations.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Mentored team members by demonstrating best practices for sales and customer service.
- Identified and developed top talent to promote performance-oriented culture.
- Collaborated with other departments such as marketing, human resources, finance, to achieve goals set by upper management.
- Cultivated positive rapport with associates and team leadership.
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
Crew Member
Daylight Donut Shop
Halifax
1989.06 - 1994.06
- Prepared and served a variety of fresh donuts to customers.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated cash register and processed customer transactions accurately.
- Assisted in inventory management and restocked supplies as needed.
- Collaborated with team members to ensure efficient service during peak hours.
- Trained new crew members on proper procedures and customer service standards.
- Followed food safety guidelines to ensure quality and hygiene standards were met.
- Engaged with customers to provide a friendly and welcoming experience.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Packed fast food products in approved containers, cups, and bags.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
- Checked expiration dates on all products before serving them to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Maintained an organized work area to ensure efficient operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Assembled and served meals according to specific guest requirements.
- Directed patrons to restrooms and other amenities within facility.
Education
High School Diploma -
Silver Lake Regional HS
Kingston, MA1994-06
Some College (No Degree) - Business Management
Cape Cod Community College
West Barnstable, MASkills
- Operations management
- P&L management
- Budgeting and cost control
- Data-driven decision making
- Operational efficiency
- Policy development and enforcement
- Systems implementation
- Performance improvements
- Quality assurance
- Schedule oversight
- Cost control
- Team leadership
- Supervision and training
- Training management
- Effective communication
- Teamwork
- Multitasking
- Leadership training
- Leadership training
Timeline
Director of Operations
Cadete Enterprises
2007.12 - Current
District Manager
Couto Management Group
2002.08 - 2007.04
District Manager
McCarthy Brother Inc
1994.08 - 2002.04
Crew Member
Daylight Donut Shop
1989.06 - 1994.06
High School Diploma -
Silver Lake Regional HS
Some College (No Degree) - Business Management
Cape Cod Community College