Lisa Siska
West Springfield
Summary
Dynamic Family Support Partner with a proven track record at Behavioral Health Network Inc., excelling in crisis intervention and community resource navigation. Adept at fostering family engagement and resilience, I developed tailored action plans that empowered families, ensuring access to essential services while maintaining meticulous documentation and promoting effective communication among stakeholders.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Family Support Partner
Behavioral Health Network Inc.
07.2018 - 11.2025
- Assisted families in navigating support services and resources available to them.
- Collaborated with community organizations to enhance service delivery for families.
- Facilitated communication between families and service providers to ensure effective support.
- Provided guidance on family dynamics and coping strategies during challenging situations.
- Developed individualized action plans tailored to specific family needs and goals.
- Participated in training sessions to enhance knowledge of family support best practices.
- Documented case notes accurately to track progress and inform future interventions.
- Engaged in team meetings to share insights and contribute to program development efforts.
- Strengthened parent-child relationships through targeted interventions and personalized guidance.
- Served as a positive role model for parents and children alike, demonstrating effective problem-solving skills and resiliency in the face of challenges.
- Connected families with appropriate community resources, ensuring access to essential services and programs.
- Developed strong rapport with families by actively listening to their concerns and demonstrating empathy towards their struggles.
- Maintained detailed case notes documenting client interactions and successes; used data-driven approach to inform future interventions and ongoing support efforts.
- Educated parents on child development milestones, fostering an understanding of age-appropriate expectations and behaviors.
- Delivered culturally competent services by respecting diverse backgrounds and understanding the unique needs of each family served.
- Advocated for the rights of children within the educational system, ensuring they received necessary accommodations for success in school settings.
- Empowered parents with effective strategies for managing daily routines, promoting a healthy home environment.
- Provided crisis intervention support as needed, assisting families in navigating challenging circumstances.
- Coordinated with schools and other organizations to promote seamless service delivery for children receiving special education or mental health services.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
Bar Tender
Skybox
03.2016 - 07.2018
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Managed inventory levels and ordered supplies to ensure seamless bar operations.
- Trained and mentored new bartenders on drink preparation and customer service standards.
- Developed signature cocktails, showcasing creativity while adhering to industry trends.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
West Springfield High School
West Springfield, MA06-1998
Skills
- Family support services
- Crisis intervention
- Community resource navigation
- Team collaboration
- Documentation and record-keeping
- Time management skills
- Conflict resolution techniques
- Training and mentorship
- Professional boundaries
- Family engagement
- Resource navigation
- Resilience building
- Documentation proficiency
- Crisis intervention strategies
- Multitasking capacity
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
Certification
Community Health Workers (CHW) in May of 2022.
Timeline
Family Support Partner
Behavioral Health Network Inc.
07.2018 - 11.2025
Bar Tender
Skybox
03.2016 - 07.2018
High School Diploma -
West Springfield High School