Lisbeth Mansilla
Somerville,MA
Summary
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
10
10
years of professional experience
Work History
Patient Access Representative II
Cambridge Health Alliance
08.2022 - Current
- Register around 100 patients for inpatient, outpatient, and emergency services a day
- Verify patient demographics and insurance information
- Check insurance eligibility and coverage
- Collect co-pays and outstanding balances
- Schedule outpatient visits.
- Maintain confidentiality and accuracy in all records
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Clinical Trials Recruiter
Boston Clinical Trials
03.2015 - 08.2022
- Manage the recruitment process, including scheduling interviews, tracking process and handling applicant communications.
- Screen potential candidates and coordinate the interview process.
- Process new hires paperwork: Including background check.
- Meet with new hires and assist with new hire orientation.
- Maintain a database for tracking resumes and job descriptions to support hiring initiatives.
- Oversee job postings.
- Assist with the open enrollment process.
- Handled benefits administration, ensuring patients were accurately informed of their coverage and eligibility.
- Managed leave of absence requests.
- Effectively communicated with employees regarding policies, benefit options.
- Recruited and screened patients for depression, migraine, and various clinical studies, showcasing exceptional interpersonal skills and rapport-building abilities.
- Conducted comprehensive screenings and interviews, demonstrating strong communication and active listening skills to gather detailed medical histories and assess patient eligibility.
- Meticulously entered patient screening data into the database, ensuring accurate and up-to-date records.
- Managed front desk procedures, providing excellent customer service, scheduling appointments, and maintaining an organized environment.
- Collaborated with medical professionals and principal investigators to adhere to study protocols and ethical guidelines.
- Assisted in developing and implementing recruitment strategies, showcasing initiative and creativity in engaging potential study participants.
- Effectively communicated with patients, addressing inquiries, providing study-related information, and managing concerns with empathy and professionalism.
- Maintained compliance with regulations, protocols, and standard operating procedures.
Education
Bachelor's degree - Business And Administration
Boston College
06-2023
Skills
- Bilingual- Spanish
- Epic experience
- Microsoft Word
- Excel
- Google Suite (docs, sheets, drive)
- Customer service
- Multitasking and organization
- Medical terminology
- Healthcare systems navigation
- Team collaboration
- Registration management
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative II
Cambridge Health Alliance
08.2022 - Current
Clinical Trials Recruiter
Boston Clinical Trials
03.2015 - 08.2022
Bachelor's degree - Business And Administration
Boston College
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