Lisbeth Rojas Taveras
Methuen,MA
Summary
Dynamic Trade Management Specialist with a proven track record at Lindt & Sprungli USA, adept in invoice processing and SAP/TPM systems. Recognized for enhancing workflow efficiency and fostering collaborative teamwork, recognized for problem-solving and delivering actionable insights that drive operational success. Committed to achieving results and maintaining consistent reliability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Trade Management Specialist
Lindt & Sprungli USA
Stratham, NH
10.2022 - Current
- Evaluated shipping schedules and promotional strategies to enhance customer awareness of discounts on selected products.
- Evaluated customer transactions to accurately identify net bill versus off invoice (OI) status for streamlined billing processes.
- Assessed situational factors to identify appropriate moments for settling plans.
- Assisted broker and sales manager in daily operations. Collaborated with team members to support sales initiatives. Provided administrative support to enhance workflow efficiency.
- Directed account management activities while ensuring accurate processing of CVS deductions.
- Delivered timely feedback and ensured team members received necessary support to enhance performance.
- Explored diverse customer portals to locate backup resources and essential information.
- Regularly reviewed and updated accounts to uphold clarity and prevent discrepancies.
- Executed closure of oi/nb plans upon expiration of promotion date.
- Collaborated with designated individuals to identify and rectify issues effectively.
- Inquired extensively to gain comprehensive understanding of processes.
- Achieved timely submission of AP checks and accurate entries in Basware, enhancing financial accuracy. Identified and clarified distinctions between TPM processes and non-TPM activities to improve operational efficiency.
- Facilitated on-time backup uploads to support financial accuracy and compliance.
- Submitted repayment requests with detailed information to prevent delays and enhance approval accuracy.
Temporary Trade Management Specialis
Lindt & Sprungli USA
Stratham, NH
04.2022 - 10.2022
- Analyzed challenges to develop and execute resolution strategies.
- Developed actionable recommendations aimed at streamlining workflows and increasing efficiency.
- Streamlined thought processes to optimize workflow and clarity.
- Collaborated with team members to ideate and recommend new approaches for initiative progression.
- Collaborated on special projects to foster team productivity and expand professional knowledge.
- Recognized for exceptional teamwork and contributions to the success of trade initiatives.
- Allocated time strategically to enhance collaboration across various accounts and operational processes.
- Secured company funds through effective repayment recovery strategies.
Production Line Leader
Lindt & Sprungli USA
Stratham, NH
05.2019 - 04.2022
- Created and managed work schedules to optimize crew productivity and efficiency.
- Configured production line setups to enhance operational effectiveness and meet production targets.
- Implemented strategies to enhance productivity and ensure quality standards are met.
- Analyzed production line disruptions and implemented solutions in a timely manner to minimize downtime.
- Led training and supervision of line crew to enhance operational efficiency.
- Engaged with cross-functional teams to streamline processes and meet order deadlines.
- Ensured cleanliness and safety standards in the workplace to promote employee well-being.
- Work with the policy and industry regulations.
- Developed and maintained Standard Operating Procedures (SOPs) for operational consistency.
- Developed leadership skills to enhance team performance and drive organizational success.
- Led root cause analysis initiatives to address production issues, driving continuous improvement efforts.
- Assisted in training new employees and implementing procedural changes.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Monitored product quality to achieve superior quality reputation. Led production line operations, ensuring adherence to safety standards and quality control protocols.
- Coordinated workflow schedules, optimizing resource allocation for maximum efficiency.
- Mentored team members, fostering skill development and enhancing overall productivity.
- Implemented process improvements, reducing downtime and streamlining assembly procedures.
- Monitored equipment performance, troubleshooting issues to minimize disruptions in production.
- Conducted regular training sessions, reinforcing best practices and operational guidelines among staff.
- Analyzed production metrics, identifying trends to inform strategic decision-making for future projects.
- Collaborated with cross-functional teams to enhance communication and alignment on production goals.
- Followed good manufacturing processes (GMPs).
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure environment for all team members.
- Prioritized employee safety to reduce incidents.
- Maintained high-quality standards by closely monitoring production line outputs and identifying areas for improvement.
- Completed logs and reports to document detailed information on production, spoilage, and departmental maintenance needs.
- Set up machining, performed required maintenance and made adjustments to machines.
- Conducted regular inventory audits to maintain optimal stock levels necessary for uninterrupted production schedules.
- Resolved conflicts among team members professionally, helping maintain a positive working atmosphere conducive to productivity enhancement efforts.
- Inspected products on specific cycle depending on complexity level or design for production.
- Worked on complex problems requiring independent action and high degree of initiative to resolve issues.
- Supervised production staff of 5 or 6.
- Led continuous improvement initiatives, regularly reviewing processes and procedures to identify areas of opportunity for growth.
- Utilized lean manufacturing principles to reduce waste, optimize resources, and enhance operational efficiency.
- Oversaw facility cleanliness and organization in compliance with industry regulations and internal guidelines designed to uphold best practices.
- Monitored and verified quality in accordance with statistical process or other control procedures.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Completed job cards correctly and on time.
- Checked machines using prescribed gauges, jigs and fixtures to measure close tolerances.
- Conducted routine inspections to check quality and compliance with established specifications.
- Made recommendations for new or revised processes and supported implementation.
- Established clear performance metrics that aligned with company objectives, enabling accurate evaluation of team success over time.
- Increased overall output with effective resource allocation and employee skill development initiatives.
- Performed root cause analysis to determine quality issues and develop long-term solutions.
- Operated light-duty bench and floor-type machine tools and automation equipment.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Enhanced production efficiency by implementing strategic line management and optimizing workflow processes.
- Reduced downtime through proactive maintenance scheduling and regular equipment inspections.
- Collaborated with engineering teams in developing process improvements aimed at reducing production time without compromising quality standards.
- Assessed individual performance, providing constructive feedback and tailored training programs to boost productivity levels.
- Streamlined communication between team members, promoting a collaborative work environment focused on achieving goals.
- Managed staff scheduling efficiently to ensure adequate coverage across all shifts while minimizing overtime expenses.
- Participated actively in recruitment efforts including candidate screening, interviews, selection decisions thereby aiding selection of high-potential team members.
- Played a key role in the adoption of new technologies and equipment, working closely with stakeholders to ensure seamless integration into existing processes.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Troubleshot equipment to reduce service calls and downtime.
- Cultivated professional working relationships with peers and supervisors.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Kept accurate and detailed records of personnel progress and productivity.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Oversaw loading and unloading of packages in warehouse.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Managed staff hiring, training and supervision.
- Implemented policies and standard operating procedures for continuous improvement.
- Coordinated project workflows for departments.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
Machine Operator
Lindt & Sprungli USA
Stratham, NH
12.2016 - 05.2019
- Operated and maintained production machinery to ensure optimal performance and quality standards.
- Monitored production processes, identifying issues and implementing corrective actions promptly.
- Trained and mentored new operators on equipment use and safety protocols to enhance team efficiency.
- Collaborated with cross-functional teams to streamline workflows and improve overall productivity.
- Conducted routine inspections, ensuring compliance with safety regulations and operational guidelines.
- Implemented process improvements that reduced downtime and increased output consistency.
- Assisted in troubleshooting mechanical problems, minimizing disruptions in production schedules.
- Maintained accurate records of production output, machine maintenance, and inventory levels for reporting purposes.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Complied with company and OSHA safety rules and regulations.
- Assisted in training new operators, sharing knowledge and best practices for optimal performance.
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously, maximizing output while maintaining high-quality standards.
- Maintained quality of product by checking labels, packaging and other factors.
- Documented production activity in logs and job tickets.
- Completed parts lubrication and other minor maintenance tasks to keep equipment running.
- Improved product quality with thorough inspections and adjustments to machine settings as needed.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Collaborated with team members for seamless transitions between shifts and increased productivity overall.
- Helped with change-overs and set up to assist with job preparation and production functions.
- Reduced downtime by monitoring machine performance and addressing any concerns promptly.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Identified and corrected issues or inconsistencies found in batch samples.
- Monitored machine operation for compliance with policies, procedures and processes.
- Maintained accurate production records to ensure proper tracking and reporting of key performance metrics.
- Utilized computerized systems for data entry related to production tasks such as material consumption reporting or shift log updates.
- Maximized output by optimizing machine setups for various production runs.
- Performed preventative maintenance on machinery, extending the life span of equipment and reducing unexpected failures.
- Collected batch samples of product for quality control.
- Actively supported continuous learning opportunities within the team by attending training sessions, sharing learnings with colleagues, and incorporating new knowledge into daily activities.
- Ensured safety compliance, conducting regular audits of equipment and workspace conditions.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Adhered to all applicable regulations and company policies, promoting a safe work environment at all times.
- Contributed to cost reduction efforts by minimizing waste, conserving resources, and identifying opportunities for improvement.
- Coordinated with other departments including Quality Assurance, Maintenance, Engineering, and Warehouse personnel to address any cross-functional issues affecting productivity.
- Followed instructions and directions on batch tickets for accurate results.
- Managed inventory levels for raw materials, ensuring adequate supplies were available for uninterrupted production schedules.
- Participated in root cause analysis efforts when facing complex problems or recurring issues within the production process.
- Implemented corrective actions as needed based on findings from internal audits or external regulatory inspections.
- Managed open and close of batch process from start to completion for batch tracking.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Inspected products and machines to maintain quality and efficiency.
- Met production targets and tight deadlines by collaborating closely with team members.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Performed general equipment maintenance and repair to minimize downtime.
- Assembled products according to changing daily work orders and specific customer needs.
- Collaborated with other departments to optimize production workflows.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Reviewed production schedules and streamlined processes.
Education
Bachelor of Science - Business Administration And Management
University of Massachusetts, Lowell
Lowell, MA05-2029
Associate of Science - Accounting
Northern Essex Community College
Haverhill, MA05-2021
Skills
- Invoice processing and payment coordination
- SAP/TPM
- Basware/HighRadius
- Excel BWP Reporting tool
- Microsoft Office
- Deductions validation
- Effective time management
- Collaborative teamwork
- Consistent reliability
- Adaptability and flexibility
- Problem-solving abilities
Accomplishments
- Supervised team of 5 and 6 staff members - manufacturing.
- Documented and resolved downtown in machine which led to avoid less productivity.
- Collaborated with the AM Team in the development of CILT's (Cleaning, Inspection, Lubrication, Tighten) procedures for Bindlers 08 & 16.Created SOP for Cleaning, Inspection, Lubrication and Tighten (CILT) for Bindlers 08 & 16.
- Created SOP's to facilitate the transition of non-promotional deductions to Accounting and Customer Service.
- Created account management procedure for UNFI, Specialty South and C-Store region.
Certification
- The importance of Diversity, Equity and Inclusion in the Accounting Profession - Dec 2021 - IMA Boston Chapter.
- Digital Disruption of the Accounting Profession - Feb 2022 - IMA Boston Chapter.
- Best Practices to perform an Accounting Close that leads to Impactful Analytics and Best-in-Class budgeting and Forecasting - Oct 2022 - IMA Boston Chapter
- Certified Apprenticeship Program, Lindt & Sprungli USA - 2019.
- Excel for Business Analysts - Nov 2025 - Linked in Learning
- Excel Quick Tips (2023) - Jul 2025 - Linked in Learning
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Trade Management Specialist
Lindt & Sprungli USA
10.2022 - Current
Temporary Trade Management Specialis
Lindt & Sprungli USA
04.2022 - 10.2022
Production Line Leader
Lindt & Sprungli USA
05.2019 - 04.2022
Machine Operator
Lindt & Sprungli USA
12.2016 - 05.2019
Bachelor of Science - Business Administration And Management
University of Massachusetts, Lowell
Associate of Science - Accounting
Northern Essex Community College