Livia Garajau
Milford
Summary
Experienced in customer service management, skilled in problem-solving and conflict resolution, increased customer satisfaction across different jobs through proactive problem solving. I led initiatives to minimize complaints and elevate service standards, emphasizing effective communication and a dedication to quality.
Overview
4
4
years of professional experience
Work History
Costumer Service Manager
Padaria Brasil Bakery
06.2022 - 05.2024
- Addressed customer concerns effectively to ensure satisfaction and build loyalty.
- Took responsibility for resolving customer issues from start to finish.
- Decreased customer complaints by proactively identifying and resolving issues with efficient solutions.
- Led a customer service team, cultivating a supportive workplace that values teamwork and cooperation.
- Developed strong connections with costumer, ensuring their needs were consistently and promptly fulfilled.
General Manager/Fullservice
Brazilian Steak Grill
02.2022 - 06.2022
- Recruited, trained, and supervised a diverse team of employees, handling tasks such as hiring, scheduling, and performance management.
- Cultivated a positive work environment that fosters teamwork and motivates staff to provide outstanding customer service.
Client Service Consultant
Laticinio Coutinho E Garajau Ltda
01.2020 - 01.2022
- Introduced new client onboarding processes to ensure a smooth transition and positive initial experience.
- Educated customers about company products and services, addressing inquiries regarding features, pricing, and delivery.
Education
High School Diploma -
Escola Estadual Terezinha Pinto Fernandes Maia
Alpercata, Brazil12.2021
Administrative Assistant - Business Administration
Prefeitura De Alpercata
Alpercata, Brazil09.2021
Skills
- Problem-Solving
- Customer Service
- Microsoft Outlook, Word, and Excel
- Strong communication
- Adherence to high customer service standards
- Conflict Management
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Costumer Service Manager
Padaria Brasil Bakery
06.2022 - 05.2024
General Manager/Fullservice
Brazilian Steak Grill
02.2022 - 06.2022
Client Service Consultant
Laticinio Coutinho E Garajau Ltda
01.2020 - 01.2022
High School Diploma -
Escola Estadual Terezinha Pinto Fernandes Maia
Administrative Assistant - Business Administration
Prefeitura De Alpercata
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