Liyuan Zheng
Boston
Summary
With a proven track record at Kung Fu Kitchen, I excel in customer satisfaction and team collaboration, enhancing dining experiences through effective complaint resolution and meticulous organization. My leadership at China King showcased my ability to elevate service standards, demonstrating both strong order-taking abilities and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Restaurant Server
Kung Fu Kitchen
09.2024 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Boba Barista/Team Leader
1011 Siptea
04.2021 - 09.2023
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Participated in inventory management tasks to ensure adequate stock levels for daily operations.
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
- Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
Dessert Server
OH Dessert
04.2021 - 08.2022
- Worked closely alongside pastry chefs to learn about new dessert creations, enabling me to effectively promote them to customers.
- Managed inventory levels of desserts and related supplies, ensuring adequate stock availability at all times.
- Supported front-of-house operations as needed, such as clearing tables or assisting with seating arrangements during busy periods.
- Enhanced customer satisfaction by providing personalized dessert recommendations based on individual preferences.
Restaurant Manager
China King
05.2018 - 07.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
High School Diploma -
Morgantown High School
Morgantown, WV05-2019
Skills
- Customer satisfaction
- Order taking
- Organization
- Team collaboration
- Dining customer service
- Customer complain resolution
Languages
Chinese (Mandarin)
Full Professional
Timeline
Restaurant Server
Kung Fu Kitchen
09.2024 - Current
Boba Barista/Team Leader
1011 Siptea
04.2021 - 09.2023
Dessert Server
OH Dessert
04.2021 - 08.2022
Restaurant Manager
China King
05.2018 - 07.2020
High School Diploma -
Morgantown High School
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