Lizari Maldonado Falu
Haverhill
Summary
Diligent Clinical Administration with proven history of managing clinical administrative tasks efficiently. Demonstrated ability to streamline office operations and enhance patient satisfaction. Utilized strong organizational and communication skills to support healthcare teams effectively.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Clinical Administrative Coordinator- Neurosurgeon
Lowell General Hospital/ Tufts Medicine
03.2025 - Current
- Managed multi-line phone system, routing calls and messages while greeting visitors.
- Ensured confidentiality of sensitive information by following privacy policies and secure filing systems.
- Maintained accurate records through diligent data entry and database management.
- Supported executives with meeting scheduling, travel coordination, and document preparation.
- Streamlined calendar management by strategically scheduling appointments to reduce conflicts.
Medical Assistant/ Receptionist
Lowell General Hospital- Tufts Medicine
09.2024 - Current
- Manager – Sharnett Javier
- Room patients to exams rooms
- Perform vitals
- Route prescriptions refills to MD/NP
- Schedule appointments
- Check in and check out patients
Clinical Support
AdventHealth Orlando South Hospital
04.2023 - 06.2024
- Mission Control- Bed Planner / Transfer Center
- Manager: Heather Hausknecht
- Responsible for placing callouts to physicians regarding admissions. Follow departmental guidelines and algorithms for follow-up and escalation as needed.
- Utilize imaging software to ensure all images for transferring patients are available in AH imaging software. Troubleshoots imaging failures with appropriate imaging leadership.
Certified Clinical Medical Assistant
AdventHealth Medical Group- Gynecology/Oncology Department
08.2022 - 04.2023
- Manager: Lisa Headley
- Assist with screening per physician orders and enter all information accurately.
- Perform clinical studies.
- Assisting the physician/nurse practitioner during exams Collecting and preparing laboratory specimens Performing basics laboratory test.
- Ensure practice flow by preparing patient and equipment for treatment
- Follow safety processes and policies to ensure proper care is given
- Fill out FMLA, Signature, Ambry and other genetic testing form
New Patient Coordinator/ Radiology Coordinator
AdventHealth Medical Group – Gynecology/ Oncology Department
02.2020 - 08.2022
- Gynecology / Oncology
- Dr. Robert Holloway
- Answer incoming calls, transfer calls to specific department
- Performs basic clerical duties
- Schedule new patient appointments
- Translate for Spanish speaking patients Obtain authorizations for new patients
- Scan medical records into Power chart (Cerner)
- Keep schedule organize for Doctors and Nurse Practioner
Medical Receptionist/Medical Records
AdventHealth Medical Group - Orlando
12.2019 - 02.2020
- Manager: Leslee Cunnion
- Answered all incoming calls, transfer calls to specific department
- Performed basic clerical duties that include filing, faxing, photocopying, faxing etc...
- Mailed Referring Doctor letter
- Translated for Spanish speaking patients
- Follow HIPAA regulation when verifying patient information
- Scanned medical records into Power chart (Cerner)
Patient Financial Services- Billing Dept
AdventHealth - Trickel Building - Maitland
04.2019 - 12.2019
- Billing for Blue Cross Blue Shields
- Collections
- Customer Service
Phone Operator
Pentucket Medical Associates
11.2017 - 08.2018
- Supervisor: Pamela Cook
- Answer all incoming calls, transfer calls to specific department
- Schedule patients for Internal Medicine, Nephrology, Cardiology, Endocrinology, Allergy, and Pediatric departments
- Translate for Spanish speaking patients
Receptionist/Secretary
Orlando Access Inc.
09.2012 - 10.2017
- Supervisor: Stephanie Ramos
- Answered, screened and direct incoming phone calls while providing basic information when needed
- Received and sorted any necessary correspondence.
- Performed basic clerical duties that include filing, faxing, photocopying, faxing etc.…
- Kept detailed records and maintain a filing or database organizational system
- Greeted customers and handle inquiries in a friendly and professional manner Ability to update calendars and schedule meeting/appointments if requested Provide administrative and clerical support as needed.
Massachusetts Eye & Ear Infirmary
02.2009 - 08.2012
- Supervisor: Tiffany Pinto
- Radiology Department
- Front Desk Coordinator/ Scheduler
- Greeted patients and actively communicated with the radiology sections to inform them of patient arrival
- Scheduled appointments for MRI, Ultrasound, CT scan and X-ray
- Answered telephone and take accurate messages and deliver to appropriate individuals.
- Translated for patients
Front Desk-Billing Coordinator/ Scheduler
Lawrence General Hospital – Lawrence, MA
11.2006 - 01.2009
- Supervisor: Jean Currao
- Radiology Department/ Medical Records
- Greeted patients
- Verified diagnostic order
- Translated for patients and Radiologist
- Prepared and submits clean claims to various insurance companies either electronically or by paper
- Answered questions from patients, clerical staff and insurance companies and resubmits claims to payers
- Identified and resolved patient billing discrepancies.
Pediatric Department/Medical Records
Pentucket Medical Associates – Haverhill, MA
07.2000 - 10.2006
- Scanned medical records
- Prepared medical records request
- Prepared charts for next day appointments
- Translated for Spanish speaking patients
Education
Medical Assistant Certification - Phlebotomist, EKG
Lighthouse Medical Academy
09.2014
HS Diploma - undefined
Medardo Carazo High School
05.1998
Skills
- Telephone customer support
- Patient care
- Administrative assistance
- Clinical documentation
Certification
Recertified NHA through AdventHealth Fast Track Program (11-week program) August 2022
Languages – Bilingual
Fluent in Spanish and English
Timeline
Clinical Administrative Coordinator- Neurosurgeon
Lowell General Hospital/ Tufts Medicine
03.2025 - Current
Medical Assistant/ Receptionist
Lowell General Hospital- Tufts Medicine
09.2024 - Current
Clinical Support
AdventHealth Orlando South Hospital
04.2023 - 06.2024
Certified Clinical Medical Assistant
AdventHealth Medical Group- Gynecology/Oncology Department
08.2022 - 04.2023
New Patient Coordinator/ Radiology Coordinator
AdventHealth Medical Group – Gynecology/ Oncology Department
02.2020 - 08.2022
Medical Receptionist/Medical Records
AdventHealth Medical Group - Orlando
12.2019 - 02.2020
Patient Financial Services- Billing Dept
AdventHealth - Trickel Building - Maitland
04.2019 - 12.2019
Phone Operator
Pentucket Medical Associates
11.2017 - 08.2018
Receptionist/Secretary
Orlando Access Inc.
09.2012 - 10.2017
Massachusetts Eye & Ear Infirmary
02.2009 - 08.2012
Front Desk-Billing Coordinator/ Scheduler
Lawrence General Hospital – Lawrence, MA
11.2006 - 01.2009
Pediatric Department/Medical Records
Pentucket Medical Associates – Haverhill, MA
07.2000 - 10.2006
HS Diploma - undefined
Medardo Carazo High School
Medical Assistant Certification - Phlebotomist, EKG
Lighthouse Medical Academy
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