Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Digital Federal Credit Union. Proven ability to manage high-volume transactions while maintaining accuracy and fostering relationships. Bilingual in Spanish, adept at multitasking and enhancing operational workflows to improve customer satisfaction.
Overview
4
4
years of professional experience
Work History
Teller
Digital Federal Credit Union
10.2022 - 03.2025
Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
Assisted customers with account inquiries, providing clear information on products and services.
Managed cash drawer, maintaining accurate records of transactions throughout the day.
Collaborated with team members to streamline operational workflows and enhance customer service experience.
Identified and resolved discrepancies in financial transactions, contributing to overall accuracy.
Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
Primary Twaddler Teacher
The Learning Experience
10.2021 - 10.2022
Developed engaging lesson plans to enhance student understanding and participation.
Implemented classroom management strategies to foster a positive learning environment.
Assisted in assessing student progress through regular evaluations and feedback sessions.
Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Cashier & Backroom Associate
Marshalls
03.2021 - 10.2021
Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer and balanced registers at end of shifts.
Assisted customers with product inquiries and resolved issues promptly.
Ensured cleanliness and organization of the checkout area for optimal service.
Collaborated with team members to improve customer service processes.
Adapted to high-volume environments while maintaining attention to detail.