LIZETH REYES
Boston
Summary
Dedicated and hardworking with over two years of experience in fast-paced food service and retail environments. Experienced in customer service, cash handling, and maintaining organized, efficient workspaces, and operating POS systems. I developed strong patience and determination. Known for staying calm under pressure, working well in team settings, and consistently showing reliability and a strong work ethic.
Overview
3
3
years of professional experience
Work History
Team member
Birdies Hot Chicken
Boston, MA
03.2025 - Current
- Greeting customers, bagging items, and saying goodbye.
- Accurately processed in-store, DoorDash, and other online orders to ensure correct items and timely preparation
- Accommodated guests with special requests, allergies, and any other concerns
- Occasionally restocked and checked front of house to ensure cleanliness and tables were up to date
- Resolved order discrepancies quickly and professionally making sure that the guest left satisfied
Team member
Bonchon
Cambridge, MA
06.2024 - 11.2024
- Operated cash register and POS system to accurately process cash, debit, and credit card transactions
- Provided friendly customer service by greeting customers, answering questions, and resolving concerns
- Answered phone calls and assisted customers with questions, took orders, and directed calls when needed
- Handled high-volume customer traffic while maintaining speed, accuracy, and professionalism
- Worked in a team setting to give guests a perfect experience and assist them
Busser
90 degrees Restaurant
Winthrop, MA
11.2023 - 06.2024
- Friendly customer service by greeting customers, seating them, and providing them with menus
- Answered incoming phone calls and made sure reservations and any other questions were handled with professionalism
- Cleared, cleaned, and reset tables promptly to maintain a clean and welcoming dining environment.
- Kept all tables clean and cleared with silverware, glasses of water, and menus
- Worked with kitchen staff to ensure orders were passed out efficiently and quickly
Program participant
Acedone
Chinatown, MA
06.2023 - 09.2023
- Engaged in workshops, community development, and team-building activities focused on immigrant identities and social issues impacting immigrant populations.
- Contributed to a total of 30 hours per week, balancing leadership academy activities with broader youth program engagement.
- Participated in workforce development sessions and immersive field trips, enhancing understanding of community needs and practical applications.
- Worked with other youth members to learn about different ways we can improve our community
- Advocated for unfair treatment and helped homeless and people in need get access to food by participating in food drives
Education
High School Diploma -
Revere High School
Revere, MA05.2026
Skills
- Problem-solving under pressure
- Upselling promotions and explaining menu/items clearly
- Good communication and listening skills
- Quick learner
- Demonstrating reliability, patience, and determination
- Great time management
- Smart
Languages
English: fluent
Spanish: Intermediate
Timeline
Team member
Birdies Hot Chicken
03.2025 - Current
Team member
Bonchon
06.2024 - 11.2024
Busser
90 degrees Restaurant
11.2023 - 06.2024
Program participant
Acedone
06.2023 - 09.2023
High School Diploma -
Revere High School