Logan Adams
Haverhill
Summary
Dynamic and reliable Sales Associate with exceptional customer service skills honed at Marshalls Store. Proven ability to build lasting relationships and enhance customer satisfaction through effective problem-solving and teamwork. Adept at managing cash transactions accurately while maintaining a welcoming store environment. Outgoing personality drives engagement and loyalty among customers.
Overview
5
5
years of professional experience
Work History
Sales Associate
Marshalls Store
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
Bagger
Market Basket
08.2020 - 11.2020
- Greet and ask the customer if they prefer paper or plastic bags.
- Pack purchased items into paper or plastic bags.
- Work in tandem with the cashier to efficiently bag all purchases.
- Arrange items so that the heaviest items are on the bottom of the bag.
- Ensure that the bags are not too heavy to carry for the customer.
- Carry bags in a cart to a customer’s car upon request.
- Help the customer load their bags into their car.
- Check or verify prices of items for customers upon request.
- Monitor bag supplies and replenish supplies when low.
- Return any empty grocery carts or hand baskets to the appropriate area.
- Check parking lots for empty shopping carts and return the carts to the appropriate area inside the store.
- Remove unwanted items from the cashier stand and return them to the appropriate area.
Education
High School Diploma -
Haverhill High School
137 Monument St, Haverhill, MA 0183206-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Reliable and punctual
- Exceptional customer service
Timeline
Sales Associate
Marshalls Store
10.2024 - Current
Bagger
Market Basket
08.2020 - 11.2020
High School Diploma -
Haverhill High School
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