Logan Nicholson
Berkley
Summary
Proactive Shift Leader at Fat Cousins Pizza in Lakeville, MA, adept in cash handling and fostering team leadership. Excelled in enhancing customer service and solving complex issues, contributing to significant improvements in operational efficiency. Demonstrated creative problem-solving and staff training, ensuring high-quality service and streamlined operations.
Overview
3
3
years of professional experience
Work History
Shift Leader
Fat Cousins Pizza
11.2021 - Current
- Deals with customers on a daily basis, whether it be just serving them their food, accommodating them if they have questions, or fixing an issue if there is something wrong with their order.
- Builds on leadership skills through running a team throughout the workday or night and keeping everyone on task so that the restaurant sends out the best food and service possible.
- Everyday tasks include usually having to close the store, which means counting out the cash register and diving the cash between tips and actual deposit, taking into account any payouts or issues with the register.
- Being a shift leader and working at the front of the restaurant creates many multi-tasking opportunities, including taking care of customers, cutting and boxing pizzas coming out of the oven, setting up the delivery driver orders, and helping out the team if need be.
- Helping with the business side of the restaurant, whether it be giving the marketing team some ideas, or helping with the overall separation of tips and docking how much the restaurant is spending on food costs, labor costs, new equipment or tools.
Education
High School Diploma -
University of Massachusetts Dartmouth
North Dartmouth, MA05-2028
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Creative problem solving
- Staff education and training
- Inventory counts
- Employee scheduling
Timeline
Shift Leader
Fat Cousins Pizza
11.2021 - Current
High School Diploma -
University of Massachusetts Dartmouth
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