Logan Zerbato
Lee
Summary
Experienced in troubleshooting IT systems IT infrastructure, hardware, software, and optimizing infrastructure performance. Background in HVAC maintenance and customer service, demonstrating strong problem-solving abilities, adaptability, and a commitment to excellence. Dedicated to continuous learning and professional development, holding multiple certifications, including the CompTIA suite of certifications, Cisco CCNA, and ITIL V4 Foundation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Tech Ops Technician
Trinity Health
01.2024 - Current
- Provided technical support and troubleshooting for IT systems.
- Help to maintain IT infrastructure through lifecycle programs, ensuring up-to-date systems and hardware.
- Coordinated with project managers and on-site staff to set up new sites while providing hardware and network requirements.
- Managed hardware assets through ServiceNow hardware asset management.
Maintenance Technician
Gennari Plumbing and Heating Inc
07.2017 - 06.2023
- Installed and maintained boilers, hot water systems, and air conditioning units
- Diagnosed and repaired HVAC systems to ensure efficiency and safety
- Provided customer support and recommendations for system upgrades and cost savings
Sales Associate
Calvin Klein
06.2013 - 04.2017
- Handled customer inquiries, concerns, and resolve complaints efficiently
- Maintained store cleanliness, organization, and visually appealing displays
- Processed transactions and assisted with inventory management
- Collaborated with team members to ensure smooth daily operations
Education
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
Salt Lake City, UTBachelor of Science - Liberal Studies
Westfield State University
Westfield, MASkills
- End-User Support
- Customer service
- Hardware and Software Troubleshooting
- Information Security
- Networking
- Access control
- Endpoint security
- Inventory management
- ServiceNow Asset Management
- Active Directory Administration
Certification
- CCNA - February 09, 2025
- CompTIA PenTest+ - April 07, 2024
- CompTIA CySA+ - February 18, 2024
- Associate of ISC2 - November 17, 2023
- CompTIA Security+ - September 03, 2023
- CompTIA Network+ - August 05, 2023
- CompTIA A+ - July 01, 2023
Timeline
Client Tech Ops Technician
Trinity Health
01.2024 - Current
Maintenance Technician
Gennari Plumbing and Heating Inc
07.2017 - 06.2023
Sales Associate
Calvin Klein
06.2013 - 04.2017
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
Bachelor of Science - Liberal Studies
Westfield State University
Similar Profiles
Kiamisha YoungKiamisha Young
Health Information Resource Specialist 1 at Trinity HealthHealth Information Resource Specialist 1 at Trinity Health
ASHLEY STALTERASHLEY STALTER
Health Informatics Specialist at Trinity HealthHealth Informatics Specialist at Trinity Health
Renee LilyhornRenee Lilyhorn
Practice Leader at Trinity HealthPractice Leader at Trinity Health