LOIS E. CUNNIFF

• Built and managed a client-facing service business including scheduling, billing, and communication.
• Developed long-term client relationships based on trust and reliability.
• Managed various daily tasks efficiently and logistics independently.

• Trained in apheresis platelet collection.
• Maintained accurate documentation and compliance with healthcare standards.
• Built rapport with donors and ensured a positive experience.
• Supported blood drives in mobile and fixed-site settings.

• Managed scheduling, billing, and operations of long-running service business.
• Built strong client relationships and handled logistical challenges independently.

Assistant Program Manager — HIV Counseling & Health Educator
Harbor Health Services

• Engaged high-risk, underserved populations through on-site HIV counseling and testing at multiple Boston-area shelters, facilitating access to vital health services
• Provided one-on-one risk assessment, education, and counseling to support informed health decisions and harm reduction
• Performed rapid HIV testing using oral swab methods, ensuring accuracy, confidentiality, and adherence to health protocols
• Built and maintained strong working relationships with shelter staff to coordinate outreach efforts and expand program reach
• Delivered impactful group educational presentations on HIV prevention, transmission, and protective behaviors, enhancing community awareness and knowledge
• Built trust with clients through consistent, nonjudgmental communication, creating a supportive environment in sensitive, high-need settings

HIV Counseling & Health Educator
Green Door Project

• Provided HIV prevention education and counseling in community and shelter-based settings, enhancing access to vital health information
• Connected with diverse populations through targeted outreach, education, and supportive communication, fostering trust and engagement
• Maintained strict confidentiality and followed public health and HIPAA guidelines
• Facilitated community awareness through presentations and informal education in shelter systems, promoting understanding of HIV prevention

• Provided direct patient care in clinical environments.