Loreall Cooley
Agawam
Summary
Aspiring Nursing Home Administrator with a background in quality assurance and patient care. Compassionate and resident-focused, skilled in regulatory compliance, process improvement, and cross-functional collaboration. Pursuing a Healthcare Management degree with a focus on Quality and Safety to enhance patient outcomes, and operational excellence.
Overview
9
9
years of professional experience
Work History
QA Specialist
Cambrex
Agawam
01.2023 - Current
- Led reviews and audits of SOPs and quality documentation to ensure compliance with pharmaceutical cGMP requirements.
- Collaborated cross-functionally among internal departments to investigate and resolve quality issues.
- Authored, revised, reviewed, and approved SOPs, protocols, validation documentation, and technical reports to maintain effective quality systems.
- Reviewed and approved quality events, including invalid analyses, and out-of-specification (OOS) investigations.
- Reviewed and approved Certificates of Analysis (COAs) to support batch disposition and product release.
- Supported onboarding of GDP and QMS training of new hires across internal departments.
- Managed supplier qualification and oversight activities in accordance with pharmaceutical quality standards.
- Managed quality events and supplier program reviews through electronic QMS systems (TrackWise, MasterControl, LIMS).
Extraction Technician
Curaleaf
Webster
06.2022 - 01.2023
- Operated and maintained extraction equipment to ensure product quality and regulatory compliance.
- Executed cannabis processing and extraction techniques while adhering to safety standards.
- Prepared extraction, solvent reclamation, and purification equipment for processing tasks.
- Monitored inventory control by weighing, labeling, packaging, and logging products according to regulations.
- Troubleshot technical issues to optimize extraction processes for maximum yield and purity.
- Maintained a clean laboratory environment through regular cleaning and equipment maintenance.
- Collaborated effectively with team members to uphold efficiency in workspace operations.
- Cataloged waste disposal according to state regulations, ensuring compliance with company procedures.
Operation/Cardiac Monitor Tech
Baystate Wing Hospital
Palmer
05.2021 - 06.2022
- Collaborates with patient- and family-centered care teams to support all administrative and operational functions, including processing patient information, managing documentation, and organizing medical records to ensure efficient unit operations.
- Provides comprehensive shift handoffs and reports, including pending discharges, admissions in progress, bed availability, and closed bed status, with explanations.
- Coordinates with other departments to prioritize tests and procedures for patients scheduled for next-day discharge.
- Manages incoming calls, accurately relaying messages and information to appropriate team members in a timely manner.
- Demonstrates knowledge of emergency procedures and equipment, initiating protocols, and mobilizing support personnel as directed.
- Assists the charge nurse with staffing assignments and shift planning to maintain adequate unit coverage.
- Monitors patients' cardiac rhythms, identifies abnormalities, and promptly notifies registered nurses for assessment and intervention; accurately records and processes EKG strips.
Extraction Technician
Pace Analytical Lab
Longmeadow
10.2020 - 03.2021
- Prepared the laboratory for daily operations in an environmental water testing setting by stocking materials, maintaining equipment, ensuring cleanliness, and adhering to safety protocols.
- Supported analytical testing of water samples through collection, preservation, preparation, documentation, and communication of results.
- Managed water samples, test results, and associated documentation to ensure accuracy, traceability, and timely processing.
- Maintained logs, databases, and records with precision to support regulatory compliance and data integrity.
- Assisted in identifying process improvements and implementing solutions to enhance laboratory efficiency and water testing operations.
- Operated environmental water testing and extraction equipment, demonstrating technical proficiency, and adherence to safety standards.
- Ensured proper sample handling, labeling, and documentation to prevent contamination, and maintain reliable results.
Food Service Aid
Baystate Health
Palmer
05.2019 - 10.2020
- Experienced in efficiently assembling and delivering patient meal trays for up to 60 individuals within strict timeframes.
- Skilled in resolving patient meal-related concerns with a problem-solving approach.
- Responsible for stocking and maintaining eight hospital pantries, supporting both patient and nursing needs.
- Proficient in dish sanitation and preparing workstations for the next shift by restocking coolers and condiment areas to ensure seamless meal service operations.
- Strong attention to detail, ensuring accurate meal assembly according to dietary requirements.
- Effective time management to deliver meals promptly within established timeframes.
- Excellent customer service skills with the ability to address patient concerns professionally.
- Problem-solving aptitude to resolve meal-related issues efficiently.
- Collaborative team player experienced in coordinating with healthcare and kitchen staff.
- Physical stamina to handle extended periods of walking, standing, and carrying trays.
- Knowledge of sanitation and safety protocols for food handling and cleaning.
- Skilled in inventory management, stocking, and organizing food service areas.
- Adaptable to fast-paced environments and changing patient needs.
Dietary Aide, Cook
Palmer Healthcare Center
Palmer
06.2017 - 05.2019
- Prepares meals for up to 50 patients, ensuring proper portion sizes and accurate food, beverage, and dessert selections based on the menu and individual dietary requirements.
- Takes the lead in supervising dietary staff during food preparation.
- Assembles meal trays according to prescribed diets as indicated on meal tickets.
- Responsible for washing, sanitizing, and organizing dishware used by patients.
- Assists in onboarding and training new team members to ensure smooth integration into the dietary team.
- Ability to read and follow written menus, recipes, and diet orders.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
- Good communication skills for interacting with staff and residents/patients.
- Attention to detail, especially when following specific dietary requirements.
Education
Master's - Healthcare Management in Public Health
Bay Path University
Longmeadow12-2026
Bachelor's - Biology Minor Psychology
Bay Path University
Longmeadow05-2025
High School Diploma -
Monson High School
Monson06-2016
Skills
- Attention to detail
- Analytical and problem-solving skills
- Strong communication
- Effective written and verbal communication
- Exceptional organizational skills
- Time management
- Collaborative team player
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Timeline
QA Specialist
Cambrex
01.2023 - Current
Extraction Technician
Curaleaf
06.2022 - 01.2023
Operation/Cardiac Monitor Tech
Baystate Wing Hospital
05.2021 - 06.2022
Extraction Technician
Pace Analytical Lab
10.2020 - 03.2021
Food Service Aid
Baystate Health
05.2019 - 10.2020
Dietary Aide, Cook
Palmer Healthcare Center
06.2017 - 05.2019
Master's - Healthcare Management in Public Health
Bay Path University
Bachelor's - Biology Minor Psychology
Bay Path University
High School Diploma -
Monson High School