Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lorena Abreu

Dorchester Center

Summary

Results-driven professional with 6 years of experience in bank teller customer service position with high-volume financial transaction management. Demonstrated expertise in cash handling, personalized banking solutions, and client relationship management, consistently enhancing customer satisfaction. Seeking to leverage strong interpersonal skills and commitment to company policies to contribute to a collaborative environment.


Also with 2 years of experience in assistant manager of T-mobile store . Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

Overview

8
8
years of professional experience

Work History

Assistant Store Manager

T-Mobile
05.2021 - 12.2023
  • Led daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff, fostering a positive team environment.
  • Developed and implemented efficient inventory management processes to reduce waste.
  • Analyzed sales data to identify trends and drive merchandising strategies.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.

Bank Teller

Citizens Bank
08.2015 - 04.2021


  • Managed an average of 150+ transactions daily during peak hours, ensuring seamless customer experience.
  • Balanced cash drawers daily with 99% accuracy, minimizing discrepancies in financial records.
  • Created sales referrals resulting in 20% growth in new customer accounts.
  • Maintained up-to-date knowledge of bank products and services, advising customers on suitable financial solutions to meet their needs.
  • Collaborated with team members to achieve branch goals, contributing to a cohesive work environment focused on success and growth.
  • Built strong relationships with customers by actively listening , addressing their needs and achieving top performance in customer referrals.
  • Utilized banking software to process transactions and maintain accurate records.
  • Collaborated with team members to identify security risks and implement preventative measures.

Education

High School Diploma -

Northeast High School
Philadelphia, PA
06-2015

Skills

  • Cash Handling
  • Customer Service
  • Attention to Detail
  • Compliance Awareness
  • Communication Skills
  • Sales Skills
  • Team building and leadership
  • Work Planning and Prioritization
  • Mentoring and coaching
  • Goals and performance
  • Sales growth
  • Database management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Store Manager

T-Mobile
05.2021 - 12.2023

Bank Teller

Citizens Bank
08.2015 - 04.2021

High School Diploma -

Northeast High School

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Lorena Abreu