Lorena Da Silva
Worcester
Summary
Detail-oriented business student with hands-on experience in hospitality. Developed customer service, teamwork, and operational skills while delivering high-quality service in fast-paced environments. Bilingual communication skills facilitate connections with diverse guests and adaptability to new challenges. Committed to enhancing guest experiences and achieving operational excellence.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Olive Garden Restaurant
Worcester
05.2023 - Current
- Resolved customer concerns to enhance satisfaction levels.
- Assisted in managing daily restaurant operations and optimizing staff schedules.
- Trained new employees on service standards and menu knowledge.
- Guided junior staff on tasks and projects to ensure alignment with objectives.
- Communicated with kitchen staff to ensure timely food preparation and delivery.
Service Professional
Olive Garden Restaurant
Worcester
05.2023 - Current
- Provided exceptional service to guests in a fast-paced dining environment.
- Managed guest inquiries and resolved issues, enhancing overall dining experiences.
- Collaborated with other staff members to provide excellent customer service experiences for all patrons.
- Trained new staff on restaurant procedures and customer service standards to ensure consistency in service.
- Shared knowledge about menu items and preparation methods with team members to improve service quality.
Education
Bachelor of Science - International Business
Quinsigamond Community College
Worcester, Massachusetts, MAAssociate of Science - Digital Communications And Media
Quinsigamond Community College
Worcester, Massachusetts, MASkills
- Customer and Hospitality experience
- Social media management
- Cross-functional teamwork
- Time management
- Multitasking skills
- Bilingual: Portuguese, English
Timeline
Assistant Manager
Olive Garden Restaurant
05.2023 - Current
Service Professional
Olive Garden Restaurant
05.2023 - Current
Bachelor of Science - International Business
Quinsigamond Community College
Associate of Science - Digital Communications And Media
Quinsigamond Community College