Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorena Monroy Ortega

Waltham

Summary

Detail-oriented Payroll Assistant with a strong focus on payroll processing, tax compliance, and employee relations. Proven ability to streamline workflows and enhance data accuracy.

Overview

14
14
years of professional experience

Work History

Tax and Payroll Assistant

Nova Biomedical Corporation
Waltham, MA
03.2020 - Current
  • Processed payroll data with high accuracy, ensuring timely and compliant employee compensation.
  • Maintained employee records and resolved discrepancies to uphold payroll integrity.
  • Collaborated with HR to update payroll systems based on policy changes and employee status updates.
  • Assisted in the implementation of new payroll software, enhancing workflow efficiency and data management.
  • Monitored compliance with federal and state regulations, mitigating risks associated with payroll processing.
  • Trained junior staff on payroll procedures and best practices to foster team development.
  • Analyzed payroll reports to identify trends, contributing to strategic decision-making for budget planning.
  • Developed streamlined processes that improved turnaround times for payroll inquiries and adjustments.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
  • Processed new hire paperwork and documents.
  • Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
  • Updated employee files with new details such as changes in address or salary levels.
  • Reduced errors in payroll calculations through thorough review and reconciliation procedures.
  • Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
  • Contributed to audit preparations by maintaining organized documentation of all payroll transactions and processes.
  • Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
  • Maintained strict confidentiality of sensitive information while handling employee records and processing payments.
  • Managed garnishments, levies, and support orders according to state laws while protecting employees'' privacy rights.
  • Streamlined payroll processing by implementing efficient data entry and verification techniques.
  • Provided excellent customer service to employees by addressing inquiries and resolving issues related to their paychecks or leave balances.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Collaborated with HR to resolve discrepancies and process updates related to employee benefits, deductions, and personal information changes.
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
  • Maintained confidentiality of employee records and payroll information.
  • Generated reports to track employee time and attendance.
  • Completed payroll accurately and timely to meet employee expectations.
  • Processed timecards and payroll data for team of employees.
  • Tracked employee vacation, sick and personal time.
  • Audited timesheets and payroll records for accuracy.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Calculated wages, deductions and bonuses in accordance with company policies.
  • Processed manual checks for employees in accordance with company policies.
  • Prepared and submitted payroll taxes and reports to regulatory agencies.
  • Coordinated resolution of payroll discrepancies.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Developed and implemented payroll procedures to streamline workflow.
  • Reconciled payroll discrepancies and responded to inquiries from employees.

Cashier Team Lead

Nova Biomedical Corporation
Waltham, MA
06.2012 - 03.2020
  • Supervised daily cash handling operations and ensured accuracy in transactions.
  • Trained and mentored new cashiers on customer service protocols and operational procedures.
  • Implemented process improvements to enhance checkout efficiency and reduce wait times.
  • Monitored team performance, providing feedback to maintain high service standards.
  • Resolved customer inquiries and escalated issues to management when necessary.
  • Coordinated schedules for cashier staff, optimizing coverage during peak hours.
  • Analyzed sales data to identify trends and inform inventory management decisions.
  • Maintained compliance with company policies regarding cash handling and security measures.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Collaborated with management to develop strategies for improving the overall shopping experience.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

Dental Assistant -

Everest Institute
Everett, MA
05-2010

High School Diploma -

Waltham High School
Waltham, MA
2008

Skills

  • Payroll processing
  • Microsoft Excel proficiency
  • Payroll adjustments
  • Wage verification
  • Payroll tax filing
  • Checking time cards
  • Reviewing data
  • Year-end reporting
  • Employee relations
  • Direct deposit setup
  • Ultipro expertise
  • Investigating discrepancies
  • Tax compliance
  • Expense reimbursements
  • Overtime calculation
  • Payroll deductions
  • Producing reports
  • Payroll auditing
  • Payroll policies
  • Garnishment processing
  • Payroll software
  • Tracking leave
  • Direct deposit processing
  • Child support orders
  • Tracking wage garnishments
  • Data entry
  • Excel proficiency
  • Bookkeeping
  • Team player
  • Quickbooks
  • New employee onboarding
  • Math skills
  • Employee file management
  • Recording data
  • Filing
  • Excellent communicator
  • Payroll calculation
  • Timesheet review
  • Timesheet verification
  • Check preparation
  • Microsoft office
  • Attention to detail
  • Paperwork processing
  • E-mail and telephone communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Tax and Payroll Assistant

Nova Biomedical Corporation
03.2020 - Current

Cashier Team Lead

Nova Biomedical Corporation
06.2012 - 03.2020

Dental Assistant -

Everest Institute

High School Diploma -

Waltham High School

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Lorena Monroy Ortega