Lori Costa-Cline
Halifax
Summary
Motivated and enthusiastic about opportunities to use experience in corporate and community settings to secure employment. Looking to broaden skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
26
26
years of professional experience
Work History
Pharmacy Services Consultant
Blue Cross Blue Shield Of Massachusetts
11.2014 - 01.2024
- Delivered pharmacy expertise to Sales department to win and retain business.
- Performed account specific trend analysis to provide product recommendations.
- Lead key internal and vendor stakeholder meetings.
- Increased efficiency by maintaining databases and libraries.
Consumer Initiatives Consultant
Blue Cross Blue Shield Of Massachusetts
05.2011 - 11.2014
- Supervised associates performing Direct Pay Renewal Audit.
- Analyzed data, developed surveys and facilitated focus groups to streamline processes.
- Wrote engaging marketing, advertising, telephonic and website copy.
- Created educational materials and delivered training.
- Implemented programs recognized at National Blues Association Conference.
Member Service Various Positions
Blue Cross Blue Shield Of Massachusetts
02.1998 - 05.2011
- Communication/Documentation Specialist
- Quality Manager, Team Manager, Quality Coach
- Member Rights Coordinator, Service Associate
Education
Bridgewater State University
Bridgewater, MA05.2026
Skills
- Creative Solutions
- Team Collaboration
- Process Improvement and Innovation
- Complex Product Knowledge
- Attention to Detail
- Excellent Communication
- Cultural Awareness
- Community and Relationship Building
Volunteer Work
- MVP Fundraiser, One Mission, Inc. (6 years)
- Halifax Pride, Inc., President
- Halifax Democratic Town Committee, Secretary
- Halifax School Committee Board Member
Timeline
Pharmacy Services Consultant
Blue Cross Blue Shield Of Massachusetts
11.2014 - 01.2024
Consumer Initiatives Consultant
Blue Cross Blue Shield Of Massachusetts
05.2011 - 11.2014
Member Service Various Positions
Blue Cross Blue Shield Of Massachusetts
02.1998 - 05.2011
Bridgewater State University
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