Lori Rossetti
South Dennis
Summary
Experienced healthcare administrative professional knowledgeable about working with facilities, patients and insurance companies to set up minor procedures and complicated surgeries. Well-organized and detail-oriented team player with good problem-solving, relationship-building and communication skills. Meticulous Surgical Scheduler with ten years of experience in gastroenterology industry and over ten years as a certified medical assistant. Fantastic attention to detail, collaboration skills and typing ability. Committed to streamlining organizational procedures to optimize office settings.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Surgery Scheduling Coordinator
Cape Cod Healthcare
10.2016 - Current
- Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment.
- Coordinate with facilities to set up surgeries for gastroenterology procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Completed skilled administrative work to support all office staff and operational requirements.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Supported providers in outpatient medical office through coordinating all administrative operations.
Certified Medical Assistant
Harbor Health Services
11.2014 - 10.2016
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Prepared patients for electrocardiograms, suture removal and dressing changes.
- Tested and recorded blood glucose levels.
Sales Manager
Kay Jewelers
11.1990 - 11.2014
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Organized promotional events and interacted with community to increase sales volume.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Held weekly meetings with sales staff to identify techniques to overcome sales obstacles.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Increased monthly gross sales and exceeded goals for sales, revenue and profit margins.
Dental Receptionist
Dr. Ewing, DDS
06.1986 - 06.1988
- Assisted patients in completing all necessary forms and documents.
- Scheduled, rescheduled and handled cancelled appointments for patients. Organized referrals to other medical specialists.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Education
Certification - Certified Medical Assistant
Cape Cod Community College
West Barnstable, MA05.2014
Skills
- Multitasking abilities
- Excellent work ethic
- Adaptability
- Critical thinking
- Facility coordinating
- Obtaining authorizations
- Verbal and written communication
- Customer Service
- Good telephone etiquette
- Interpersonal Communication
- Compassion
- Planning and Coordination
- Insurance verification
- Procedure scheduling
- HIPAA compliance
- Patient coordination
Certification
CCMA- Certified Medical Assistant
Timeline
Surgery Scheduling Coordinator
Cape Cod Healthcare
10.2016 - Current
Certified Medical Assistant
Harbor Health Services
11.2014 - 10.2016
Sales Manager
Kay Jewelers
11.1990 - 11.2014
Dental Receptionist
Dr. Ewing, DDS
06.1986 - 06.1988
Certification - Certified Medical Assistant
Cape Cod Community College
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