Lorine Saunders
Vineyard Haven
Summary
Professional customer service representative prepared for high-impact roles in front desk operations. Skilled in addressing guest needs efficiently and maintaining welcoming environment. Highly reliable team player with focus on seamless collaboration and adaptability to changing demands. Known for excellent communication and multitasking abilities.
Overview
18
18
years of professional experience
Work History
Front Desk Representative/Customer Service, Patient Account Representative
Martha's Vineyard Hospital
01.2021 - Current
- Patient Satisfaction
- Insurance Verification
- Regulatory Compliance
- Customer Service
- Team Collaboration
- Claims Submission
- Data Entry
- Technology Proficiency
- Problem-Solving
- Time Management
- Noted for prioritizing the establishment of an inviting relationship between Care team and patients
- Responsible for administering Pre-Registration and Outpatient Registration for inpatients reception and outpatients dismissal from the clinic
- Accurate record upkeep for upcoming patient appointments
- Multiple Functions for Inpatient Health Insurance Verification
- Copayment Collection
- Insurance Screening/Authorization
- Managing confidential Patient Information
Receptionist
Healed Therapy Center
01.2021 - 01.2022
- Publication of Advertisements for Social Media sites
- Coordination of daily team huddles
- Production of Weekly Schedules, Event planning and Fundraising management.
- Writing and editing of email advertisements and Zoom scripts for management.
- Collaboration with Social Media Manager to create digital media for company websites.
Receptionist/Billing and Coding
East West Pediatrics
01.2007 - 01.2016
- Responsible for processing patient referral, authorization, Insurance Verification
- Qualified and recorded patients’ vital signs, height, weight, and medical history
- Analyzed and organized patient reports for chart review and chart filing
- Maintained medical records and performed chart auditing for HEDIS review.
- Provided excellent customer service while maintaining a poised personality in stressful environments.
- Effectively resolved patient billing discrepancy in conjunction to appointment scheduling.
Education
Associate of Arts - Business Administration
Everest Institute
Ft. Lauderdale, FL05.2007
Skills
- Effective Team Organizer
- Epic Emr & Quest EMR
- Multitasking within a Fast Paced Environment
- EHub Inspection: Airport Terminals
- Patient and Workplace Safety Certified
- Software and Applications: Health Streams Certified, Google Drive, Microsoft Office Suite, Adobe Dreamweaver, Adobe Creative Cloud
- Problem-solving skills
- Time management
- Hospitality services
- Detail-oriented
Timeline
Front Desk Representative/Customer Service, Patient Account Representative
Martha's Vineyard Hospital
01.2021 - Current
Receptionist
Healed Therapy Center
01.2021 - 01.2022
Receptionist/Billing and Coding
East West Pediatrics
01.2007 - 01.2016
Associate of Arts - Business Administration
Everest Institute
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