Lorrayne Dos Santos
Southborough
Summary
Achieved improved client satisfaction through strategic multilingual communication. Drove operational success by partnering with executive leadership on key initiatives. Cultivated an environment of innovative thinking to enhance team effectiveness.
Overview
2026
2026
years of professional experience
Work History
Advocacy and Counseling Services
Massachusetts Department of Public Health (MDPH) | PATHWAYS FOR CHANGE, INC.
- Delivered multicultural counseling and advocacy services, facilitating training for new hires and volunteers.
- Provided community outreach and professional education, enhancing service delivery and support systems.
SAFEPLAN Advocate
Massachusetts Office for Victim Assistance (MOVA)
- Supported clients in court settings, acting as a liaison between SAFEPLAN and local programs.
- Advocated for clients with law enforcement and maintained legal documentation on domestic violence rights.
Legal Assistant
Amabile-Burkly-PC
2006 - 2011
- Assisted attorneys in the preparation of legal documents and trial exhibits.
- Conducted legal research to support case preparation and documentation.
- Assisted attorneys in drafting legal documents, ensuring compliance with regulations.
- Organized and maintained legal files, enhancing retrieval efficiency and accuracy.
Human Resources / Payroll Administrator | Billing Coordinator
National Construction Rentals / Rent-a-Fence
2001 - 2005
- Managed recruitment processes, payroll, and employee benefits.
- Streamlined customer billing and coordinated safety protocols within the organization.
- Streamlined recruitment processes utilizing ATS software to improve candidate sourcing efficiency.
- Managed employee onboarding programs, ensuring smooth transitions for new hires.
- Conducted training sessions on company policies and workplace best practices for diverse teams.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Maintained employee records in payroll system, verifying data integrity and compliance with regulations.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Calculated payroll deductions by accurately using software and processed payroll to meet preset requirements.
- Processed billing inquiries and resolved discrepancies efficiently.
- Assisted in generating monthly statements for clients and vendors.
- Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
Constable
Town of Framingham
- Current
Executive Assistant | Office Manager
Attorney at Law RMB
2021 - Current
- Coordinated efforts to support attorneys in overseeing case management and fostering positive client relationships.
- Achieved timely completion of case investigations through effective management of case files. Monitored budgets and timelines to optimize project delivery.
- Analyzed legal precedents and crafted legal documents, guaranteeing alignment with state law requirements.
- Coordinated and organized legal correspondence and documentation, ensuring effective case management.
- Coordinated logistics for attorney meetings and court appearances, ensuring optimal time management and resource allocation.
- Implemented systematic filing protocols to ensure prompt access to essential legal documents.
- Conducted thorough evaluations of legal documents, guaranteeing accuracy and regulatory compliance.
- Investigated relevant legal precedents and case laws to provide critical support for attorneys' case strategies.
- Analyzed and improved office procedures, resulting in increased efficiency and effectiveness of legal department operations.
- Redesigned office workflows to improve efficiency by integrating new document management systems.
Education
Associate Degree - Criminal Justice
Quinsigamond Community College
Skills
- Exhibited a consistently positive and approachable demeanor in all interactions
- Facilitated effective teamwork and collaboration initiatives
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Executed comprehensive problem-solving strategies to identify and resolve operational challenges
- Facilitated effective problem resolution strategies to enhance operational efficiency
- Applied analytical reasoning to evaluate complex problems and develop effective solutions
- Demonstrated reliability and accountability in all assigned tasks
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Advocacy and Counseling Services
Massachusetts Department of Public Health (MDPH) | PATHWAYS FOR CHANGE, INC.
SAFEPLAN Advocate
Massachusetts Office for Victim Assistance (MOVA)
Constable
Town of Framingham
- Current
Associate Degree - Criminal Justice
Quinsigamond Community College
Legal Assistant
Amabile-Burkly-PC
2006 - 2011
Human Resources / Payroll Administrator | Billing Coordinator
National Construction Rentals / Rent-a-Fence
2001 - 2005
Executive Assistant | Office Manager
Attorney at Law RMB
2021 - Current