Lorrie A. Gagne

• Collaborated with internal departments to ensure cohesive messaging across all outreach materials and initiatives.
• Asked relevant questions to assist customers with selecting needed or requested products and services.
• Documented customer interactions and transactions, maintaining accurate records of all dealings.

• Reviewed and solved account and billing discrepancies.
• Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
• Coordinated with intermediate parties to obtain payments and resolve issues.
• Assessed accounts for payment status and reached out to customers.
• Achieved consistent performance metrics targets by prioritizing tasks effectively amid fluctuating workloads.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Leveraged strong analytical skills to identify patterns in data, enabling accurate forecasting and improved decisionmaking.
• Received incoming information and entered into database system.
• Improved billing accuracy by thoroughly reviewing and verifying invoice data before submission.
• Enhanced client satisfaction with prompt resolution of billing inquiries and disputes.
• Ensured accurate recordkeeping by maintaining up-to-date customer account information in the database.
• Worked with multiple departments to check proper billing information.
• Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
• Assisted management with month-end close activities, ensuring accurate financial reporting within set deadlines.
• Reduced late payments by implementing a proactive follow-up system for overdue accounts receivable balances.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Maintained accurate records of customer payments.

• Assisted management with month-end close activities, ensuring accurate financial reporting within set deadlines.
• Reduced late payments by implementing a proactive follow-up system for overdue accounts receivable balances.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Handled account payments and provided information regarding outstanding balances.
• Reconciled accounts receivable to general ledger.
• Maintained accurate records of customer payments.
• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
• Monitored outstanding invoices and performed collections duties.
• Kept vendor files accurate and up-to-date to expedite payment processing.
• Generated monthly billing and posting reports for management review.

Processed payments from patients and insurance companies for our radiologist, pathologist, and oncologist doctors.

• Collected payments and applied to patient accounts.
• Communicated effectively with others through active listening and dynamic interpersonal skills.
• Supported audits by providing detailed records of all posted payments and adjustments upon request.
• Accurately posted payments and adjustments both electronically and manually.
• Proactively identified potential underpayments from insurers and took appropriate actions to rectify discrepancies swiftly.
• Stayed informed of industry changes and updates by participating in relevant training sessions, utilizing new knowledge to enhance job performance.
• Increased accuracy of patient account balances by diligently applying payments according to insurance guidelines.
• Identified overpayments and processed refunds for insurance carriers and patients.
• Generated monthly billing and posting reports for management review.
• Reconciled accounts receivable to general ledger.
• Processed payments that had been received from insurance companies and Medicare.

• Entered patient charges for our radiologist, pathologist, oncologist doctors.
• Verified patent demographic information.
• Verified accuracy of documentation, coded accordingly to patient outcomes stated by doctor's findings.
• Goal was to reach 100% accuracy in the coding.