Louis Serrano
Springfield
Summary
Reliable Truck Driver known for productivity and efficient task completion. Skilled in route planning, time management, and safety compliance to ensure timely deliveries. Possess strong navigation, vehicle maintenance knowledge, and load securing abilities. Excel in communication and problem-solving, ensuring smooth operations under diverse conditions. Motivated professional proficient at driving broad range of commercial trucks. Resourceful and customer-focused transportation specialist with several years of experience building client relations, supporting operations, managing logistics, and handling distribution. Results-oriented in high-stress situations with talents in driving multiple types of trucks. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Truck Driver
Jonsers express transportation
Windsor
06.2024 - Current
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Communicated with dispatchers regarding pickup and delivery times.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Contributed ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Obtained signatures needed to complete and process paperwork.
- Worked well with dispatchers to communicate route and schedule changes.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
Sales Advisor
Jeep Chrysler Dodge City
Chicopee
04.2022 - 08.2022
- Developed relationships with new and existing clients through contact management systems.
- Provided customers with information on products and services available.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
- Identified customer needs and tailored solutions accordingly.
- Gathered customer feedback to improve sales strategies.
- Demonstrated product features and benefits to potential customers.
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Set up meetings with potential clients and listened to their wishes and concerns.
Manager
NEHDS Logistics
Windsor
06.2021 - 02.2022
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Directed recruitment, hiring, and training of new staff members.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Conducted performance reviews for team members.
Education
High School Diploma -
High School of Commerce
Springfield, MA05-2013
Criminal Justice
Springfield Technical Community College
Springfield, MASkills
- Cargo handling
- Team leadership
- Route optimization
- Vehicle inspection
- Regulatory compliance
- Safety protocols
- Customer relationship management
- Training coordination
- Attention to detail
- Effective communication
- Heavy equipment operation
- Load inspection
- Update logs
- Vehicle inspections
- Weather adaptability
- Route management
Affiliations
- Weekly walks with the dog to the park
- Join basketball game events with family
- meal preparation work for the week
Accomplishments
- Employee of the month
- team of the week
- team of the month
- employee with the most advancements and recognition
Certification
- Truck dot certified
- gun license certified
- manager training
- assistant manager training
- offloading floor trainer
Languages
English
Professional
Spanish
Professional
Timeline
Truck Driver
Jonsers express transportation
06.2024 - Current
Sales Advisor
Jeep Chrysler Dodge City
04.2022 - 08.2022
Manager
NEHDS Logistics
06.2021 - 02.2022
High School Diploma -
High School of Commerce
Criminal Justice
Springfield Technical Community College