Lourdes M. Matos
Holyoke
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Conscientious Patient Safety Associate known for high productivity and efficient completion of tasks. Specialize in risk management, patient advocacy, and compliance with healthcare regulations. Excel in communication, teamwork, and problem-solving to enhance patient safety outcomes and support healthcare teams in delivering quality care.
Overview
14
14
years of professional experience
Work History
Patient Safety Associates
Holyoke Hospital
Holyoke
06.2023 - 08.2024
- Monitored patient safety metrics and reported findings to healthcare teams.
- Assisted in developing safety protocols for patient care environments.
- Conducted routine safety audits to identify potential risks and hazards.
Receptionist Assistant
TEAM Rehab and Wellness Center
Springfield
11.2022 - 04.2023
- Greeted and assisted clients upon arrival at the wellness center.
- Managed appointment scheduling for therapists and clients efficiently.
- Answered phone calls and addressed inquiries with professionalism and care.
CNA
Christopher Heights of Northampton
Northampton
05.2016 - 05.2019
- Assist elderly with medication, daily activities and daily care.
- Light housekeeping.
- Escort elderly to their meal time.
- Waitressing.
- Lead companion.
CNA
Willimanset Center East
Chicopee
01.2016 - 04.2016
- Assist the elderly and the disable with their daily activities and daily care.
- Light housekeeping.
Customer Service
Walmart Store
Hadley
01.2014 - 03.2014
- Dealt directly with customers either by telephone, electronically or face to face.
- Respond promptly to customer inquiries.
- Handled and resolved customer complaints.
- Obtained and evaluated all relevant information to handle product and service inquiries.
- Provide pricing and perform customer verifications.
Production
Unifirst Corporation
Indian Orchard
01.2012 - 01.2014
- Garment finishing, pressing/steaming, garments are counted.
- Operated pressing/steaming equipment specific to the garment type and customer request.
- Flat good finishing, bundle/packaged articles in accordance with requirements.
- Sorted garments, stored for shipment back to the customer.
Housekeeper
Quality Inn & Suites
Northampton
01.2011 - 01.2012
- Cleaned rooms, lounges, lobbies, bathrooms and hallways.
- Vacuumed, emptied wastepaper baskets. Transported trash to waste disposal equipment.
- Dust and polished wooden surfaces and furniture.
- Replenished bathrooms and kitchens.
Education
Certified Nurse Aide/Home Health Aide/CPR - General Studies
CNS Academy for Healthcare Professionals
High School - General Studies
San Lazaro Colegio
Skills
- Vital Signs
- Catheter Care
- Feeding Techniques
- Mechanical Lifts
- Postmortem Care
- Transfers
- Isolation Procedures
- Feeding Tubes
- HIPAA/Confidentiality
- Residents Rights
- Intake/Output Records
- Emotional Support
- Universal Precautions
- Oral/Personal Hygiene
- ROM Exercises
- Nutrition
- Flow Sheets
- Use Gait Belt
- Healthcare communication
- Client relationship management
- Appointment scheduling
- Problem solving
- Attention to detail
- Conflict resolution
- Healthcare management
- Quality improvement
- Basic life support
- Patient care techniques
- Professionalism and ethics
- Stress tolerance
- First aid proficiency
- Reliability and punctuality
Timeline
Patient Safety Associates
Holyoke Hospital
06.2023 - 08.2024
Receptionist Assistant
TEAM Rehab and Wellness Center
11.2022 - 04.2023
CNA
Christopher Heights of Northampton
05.2016 - 05.2019
CNA
Willimanset Center East
01.2016 - 04.2016
Customer Service
Walmart Store
01.2014 - 03.2014
Production
Unifirst Corporation
01.2012 - 01.2014
Housekeeper
Quality Inn & Suites
01.2011 - 01.2012
Certified Nurse Aide/Home Health Aide/CPR - General Studies
CNS Academy for Healthcare Professionals
High School - General Studies
San Lazaro Colegio