Samuel Mekonen
Boston
Summary
Proven track record of enhancing customer satisfaction and loyalty, demonstrated during my tenure at DriverUp. Skilled in financial shortage analysis and exceptional at maintaining composure under pressure. Excelled in fast-paced environments, leveraging strong communication skills and a commitment to professional service. Achieved consistently high passenger reviews through dedication and quality service.
Overview
20
20
years of professional experience
Work History
Uber Partner
DriverUp
05.2021 - 09.2024
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
Valley
VPNE
05.2021 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Cashier
Gas Station
03.2019 - 03.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Truck Driver
Warehouse Delivery
01.2005 - 05.2015
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
Education
Associate Of Arts -
Asmara
Eritrea, Asmara 01.2015
Skills
Financial shortage analysis
Payment collection
Drawer management
Refund handling
Product restocking
Security Monitoring
Customer assistance
Purchase assistance
Timeline
Uber Partner
DriverUp
05.2021 - 09.2024
Valley
VPNE
05.2021 - 05.2023
Customer Service Cashier
Gas Station
03.2019 - 03.2021
Truck Driver
Warehouse Delivery
01.2005 - 05.2015
Associate Of Arts -
Asmara
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