Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lovevindjy Salvant

brockton

Summary

Detail-oriented and motivated customer service, data analyst with extensive experience in IT support and customer service, Call Center . Proven ability to analyze complex datasets, create insightful reports, and provide exceptional customer service remotely. Strong problem-solving skills and a dedication to enhancing organizational efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Flight Attendant / Part Time

United Airlines
08.2022 - Current
  • Safety First: Ensure the highest levels of safety
  • You will fulfill reserve assignments on short notice and be away from your base for days at a time
  • Dependability and timeliness are critical to success in this role and to operating our schedule and meeting customer expectations
  • Team Player: Consistent track record of working independently as well as a part of the team
  • Turn dreams into reality: Have fun, travel the world, explore new cultures, and craft memorable experiences for every customer, every flight, every day
  • Ability to sit in an assigned jump seat with seatbelt and shoulder harness fastened

Data Analyst

CEP GLOBAL
03.2021 - 06.2022
  • Analyzed large datasets to identify trends, patterns, and actionable insights, improving decision-making processes
  • Developed and presented reports to stakeholders, translating data findings into business strategies
  • Collaborated with IT teams to implement data management solutions and optimize database performance
  • Remote

IT Support customer support / Part time

12.2019 - 05.2021
  • Provided remote technical support to end-users, resolving IT issues and providing software/hardware training
  • Ensured efficient system operation through regular maintenance, updates, and troubleshooting
  • Documented support processes and created user-friendly guides to enhance team knowledge
  • Remote

Customer Service Representative

06.2017 - 04.2021
  • Handled customer inquiries via phone, email, and chat, consistently meeting performance targets
  • Assisted customers in troubleshooting issues and provided solutions, maintaining a high level of satisfaction
  • Collaborated with internal teams to resolve complex customer concerns and improve service offerings
  • Remote

Education

Bachelor - Criminology

Nichols College
05.2020

Skills

  • Proficient in Excel
  • SQL
  • Python
  • Data visualization tools
  • IT Support
  • Troubleshooting hardware/software issues
  • Remote desktop support
  • System administration
  • Customer Service
  • Verbal communication skills
  • Written communication skills
  • Resolving inquiries
  • Enhancing customer satisfaction
  • Remote Work
  • Collaborating effectively
  • Cross-functional teams
  • Time Management
  • Prioritize tasks
  • Meet deadlines
  • Fast-paced settings
  • Strong Work Ethic
  • First Aid
  • Professional Appearance
  • Emergency Procedures
  • Cultural Awareness
  • Leadership Qualities
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Data Entry
  • Computer Proficiency
  • Call center experience
  • Microsoft Excel
  • Client Relations
  • Payment Processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call Center Operations
  • Scheduling
  • Follow-up skills
  • Call Management

Certification

  • Google Data Analytics Certificate
  • CompTIA A+

References

Available upon request.

Timeline

Flight Attendant / Part Time

United Airlines
08.2022 - Current

Data Analyst

CEP GLOBAL
03.2021 - 06.2022

IT Support customer support / Part time

12.2019 - 05.2021

Customer Service Representative

06.2017 - 04.2021

Bachelor - Criminology

Nichols College

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Lovevindjy Salvant