Luana Bolzan
Winthrop
Summary
Highly organized and detail-oriented administrative professional with experience in customer service, reception, and accounts payable operations. Proven ability to manage multiple priorities in fast-paced environments while maintaining accuracy, professionalism, and exceptional client service. Skilled in administrative support, financial recordkeeping, invoice processing, data management, and cross-departmental communication. Certified in Microsoft Word, Excel, and PowerPoint, with a strong commitment to efficiency, problem-solving, and delivering high-quality results. Recognized for strong interpersonal skills, attention to detail, and the ability to build positive relationships with clients, vendors, and team members while supporting overall business operations.
Overview
3
3
years of professional experience
Work History
Administrative Assistant and Reception
Porsche/Audi
Burlington
12.2024 - Current
- Served as the first point of contact for customers, delivering professional and personalized service in person, by phone, and through email correspondence.
- Managed appointment scheduling, call routing, and customer inquiries while ensuring efficient communication between sales, service, and management teams.
- Maintained accurate customer records, processed dealership paperwork, and organized confidential files in compliance with company standards.
- Assisted with administrative operations, including data entry, document preparation, inventory tracking, and office supply management.
- Supported sales and service departments by coordinating customer appointments, preparing vehicle documentation, and ensuring a seamless client experience.
- Handled cash transactions, payment processing, and daily administrative reporting with accuracy and attention to detail.
- Helped maintain a welcoming showroom environment, contributing to high levels of customer satisfaction and positive brand representation.
Accounts Payable Clerk
Mercedes Benz of Boston
Somerville
12.2023 - 08.2024
- Prepared and processed check runs, electronic payments, and expense reimbursements, ensuring timely disbursements and adherence to company policies.
- Processed and verified vendor invoices, ensuring accurate coding, documentation, and timely payment in accordance with company policies.
- Maintained accounts payable records, reconciled statements, and resolved invoice discrepancies through effective communication with vendors and internal departments, enhancing accuracy in financial reporting.
- Managed vendor relationships by addressing payment inquiries, updating account information, and ensuring accurate financial records, fostering positive partnerships.
- Assisted with month-end closing procedures by organizing financial documents, generating reports, and supporting accounting team activities.
Education
High School Diploma -
Northeawst Metro Tech
Wakefield, MABachelor of Arts - Psychology
Oregon State University
Corvallis, OR06-2026
Skills
- Administrative Support
- Accounts Payable & Invoice Processing
- Payment Processing & Financial Recordkeeping
- Data Entry & Record Management
- Appointment Scheduling & Calendar Management
- Customer Service & Client Relations
- Microsoft Excel (Certified)
- Microsoft Word (Certified)
- Microsoft PowerPoint (Certified)
- Written and verbal communication
Languages
Portuguese
Professional
Timeline
Administrative Assistant and Reception
Porsche/Audi
12.2024 - Current
Accounts Payable Clerk
Mercedes Benz of Boston
12.2023 - 08.2024
High School Diploma -
Northeawst Metro Tech
Bachelor of Arts - Psychology
Oregon State University