Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Luana Goncalves

Administrative/customer Service
Malden

Summary

Dedicated professional with a background in real estate and hospitality. Recognized for strong client communication and staff training skills, committed to delivering exceptional customer experiences and improving service standards.

Overview

7
7
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Bartender

Alma Gaucha Restaurant
01.2026 - Current
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.

Restaurant Manager

Dunkin' Brands
03.2023 - 12.2025
  • Managed daily restaurant operations, ensuring compliance with health and safety standards, resulting in improved customer satisfaction.
  • Trained and mentored staff on operational procedures, enhancing team efficiency and service quality.

Real Estate Sales Associate

Brenner Braga
11.2019 - 02.2021
  • Provided exceptional customer service during transactions, ensuring client satisfaction and loyalty.

Education

High School Diploma -

Aurelio Buarque
Rondonia, Brazil
12-2017

Skills

    Mixology techniques

    Bartending etiquette

    Point of sale management

    Customer satisfaction

    Service quality

    Client communication

    Sales strategy

    Conflict resolution

    Strong multitasking

    Sales strategy

    Highly reliable

    Staff training

Certification

Serve Safe Manager Certified

Timeline

Bartender

Alma Gaucha Restaurant
01.2026 - Current

Restaurant Manager

Dunkin' Brands
03.2023 - 12.2025

Real Estate Sales Associate

Brenner Braga
11.2019 - 02.2021

High School Diploma -

Aurelio Buarque
Luana GoncalvesAdministrative/customer Service