Lucas Hohne
Marlborough
Summary
Results-driven bartender and server with a strong background in team collaboration and sales techniques. Proven ability to train staff, manage inventory, and resolve customer issues promptly, contributing to a positive dining experience and increased revenue.
Dynamic hospitality professional recognized for exceptional customer service skills and effective problem-solving. Experienced in training and supporting team members, driving sales through upselling techniques, and maintaining operational efficiency.
Overview
8
8
years of professional experience
Work History
Bartender & Server
Evviva Trattoria
Marlborough
04.2022 - Current
- Delivered exceptional customer service in high-volume setting, enhancing guest satisfaction.
- Trained new bartenders on drink preparation and upselling techniques.
- Trained new bartenders on menu items and procedures to ensure consistent service quality.
- Addressed and resolved customer complaints promptly, fostering a positive dining experience.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Handled cash and processed payments accurately at the register.
Landscape & Masonry Laborer
J & S Landscape And Design
Northborough
01.2022 - 04.2022
- Operated hand tools and machinery to enhance quality of masonry work.
- Conducted daily maintenance on masonry equipment to ensure optimal performance.
- Supported senior masons in troubleshooting issues during construction activities.
- Collaborated with team members to meet project deadlines and maintain workflow.
- Maintained cleanliness and organization of work areas during projects.
- Supplied materials to masons for installation, following drawings and numbered sequences.
Retail Sales Associate
Home Depot
Marlborough
02.2021 - 09.2021
- Identified customer needs promptly to enhance service experience.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Associate
Dunkin' Donuts
Marlborough
05.2018 - 11.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- earned recognition from management for delivering exceptional customer service that improved customer satisfaction.
- assessed customer requirements promptly to enhance overall service experience.
Education
Associate of Science - Business Administration And Management
Quinsigamond College
Worcester, MA05-2026
High School Diploma -
Marlborough High School
Marlborough, MA06-2021
Skills
- Hospitality & Customer service
- Sales techniques
- Inventory management
- Time management
- Team collaboration
- Problem solving
- Fluent in Portuguese
- Recordkeeping
Languages
Portuguese
Native/ Bilingual
Affiliations
- Volunteer City Work
- Volunteer School Work
Accomplishments
- Honors Program throughout High School and University
Timeline
Bartender & Server
Evviva Trattoria
04.2022 - Current
Landscape & Masonry Laborer
J & S Landscape And Design
01.2022 - 04.2022
Retail Sales Associate
Home Depot
02.2021 - 09.2021
Customer Service Associate
Dunkin' Donuts
05.2018 - 11.2020
Associate of Science - Business Administration And Management
Quinsigamond College
High School Diploma -
Marlborough High School