Lucero Tovar
Finance Manager
North Dartmouth,MA
Summary
Top-ranked business manager with over 12 years of experience
recognized for contributions to record-setting sales figures and customer satisfaction. Proven ability to exceed forecast PRU and product penetration in a high volume environment. Offer an in-depth understanding of the sales process and remain focused on customer satisfaction throughout all stages. Experienced closer and negotiator with proven track record.
Overview
13
13
years of professional experience
1
1
Language
Work History
Finance Manager
Colonial Automotive Group
12.2020 - Current
- Efficiently run the finance department with one other counterpart at high volume dealership. Maximize the customer experience as this group focuses mostly on customer retention. Work collectively with the dealership as a whole to exceed forecasts, train sales consultants, and assist sales managers in closing deals. Proven track record of helping the department exceed goals and forecasted revenue. Assist the accounting department in finalizing the documents needed to efficiently close out each transaction with the captured lenders.
Finance Manager
Boch Toyota South
04.2018 - 01.2020
- Provide excellent customer service with the purchasing of new and used vehicles. Arrange finance, lease and purchase options for clients and explain features and benefits of protection products. Learned the ins and outs of working with Toyota Financial Services. Became a part of an elite finance department with top talent amongst all BOCH dealerships that exceeded department forecasts. Collectively as a department ran a PRU of 2000+ month in and month out. Maximized dealership revenue with every deal, as well as met personal goals for myself. Consistent track record of finishing 1800+ PRU. Recognized for being a top performer in the BOCH organization.
Finance Manager
Boch Honda
10.2015 - 04.2018
- Maximized company revenue by increasing profits from financing. Managed the day-to-day tactical and long-term strategic activities within the business. Collected and reported information on competitive activity during presentations. Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.
Sales & Leasing Consultant
Central Jeep Chrysler Dodge Ram of Norwood
12.2012 - 10.2015
- Started with the Central group by selling cars as a new to the business salesperson. Learned how the sales process works and succeeded as a top seller and maintained great customer satisfaction month in and out. Worked closely with the sales management team and clients to ensure their needs were met and every vehicle is delivered. Although being successful on the sales floor was motivating and fulfilling, choosing to leave the Central group was necessary for personal growth and career advancement.
Education
High School Diploma -
Taunton High School
Taunton, MASkills
- Customer Service
- Performance tracking and evaluation
- Team building
- Proficient in Microsoft Word and Excel
- Persuasive
- Employee engagement
- Powerful negotiator
- Accounting and finance background
- Exceptional time management skills
- Business and requirements analysis
- Facilitating loans
- Forecasting
- Cost estimating
- Bilingual- Fluent in Spanish
- Financial management
- Strategic planning
- Regulatory compliance
- Verbal and written communication
- Staff training
- Credit analysis
- Insurance products
Timeline
Finance Manager
Colonial Automotive Group
12.2020 - Current
Finance Manager
Boch Toyota South
04.2018 - 01.2020
Finance Manager
Boch Honda
10.2015 - 04.2018
Sales & Leasing Consultant
Central Jeep Chrysler Dodge Ram of Norwood
12.2012 - 10.2015
High School Diploma -
Taunton High School