Lucile Leone
Saugus
Summary
Skilled in customer service and multitasking, I excelled at Scoreboard Sports by enhancing guest experiences through exceptional service and efficient reservation management. Demonstrating patience, empathy, and strong communication, I significantly improved customer satisfaction. My expertise in restaurant operations and guest engagement positions me as a valuable asset to any team.
Overview
10
10
years of professional experience
Work History
Hostess
Scoreboard Sports
06.2022 - 02.2025
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Receptionist Administrator
Roosters Roadhouse
01.2020 - 04.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Receptionist
Clickers
04.2015 - 08.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Saint Rose High School
Chelsea, MA05.1982
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Cleaning and sanitation
- Detail-oriented
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Cleanliness maintenance
- Guest engagement
- Seating arrangements
- Guest seating
- Menu memorization
- Reservation management
- Table assignment
- Reservation coordination
- Restaurant operations
Timeline
Hostess
Scoreboard Sports
06.2022 - 02.2025
Receptionist Administrator
Roosters Roadhouse
01.2020 - 04.2022
Receptionist
Clickers
04.2015 - 08.2021
Saint Rose High School
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