LUIS CHAJON
Peabody
Summary
Experienced professional with a strong management background, showcasing effective leadership and collaborative skills within teams. Demonstrated track record of optimizing operational efficiency and fostering a positive work environment. Proficient in implementing strategic initiatives and successfully driving projects to completion. Excited to leverage expertise and contribute to the success of a forward-thinking organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Banker
Citizens Bank
04.2024 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings.
Brand Ambassador / Stock Lead
American Eagle Outfitters
11.2019 - 11.2023
- Expertly processed diverse transactions as a cashier, ensuring accuracy and efficiency in handling payments and providing a seamless checkout experience
- Successfully promoted and recommended the store's rewards program and credit card offerings, contributing to increased customer loyalty and sales
- Welcomed and efficiently attended to high volumes of customers, ensuring a positive and customer-centric shopping experience
- Demonstrated effective selling techniques through product referrals, contributing to increased sales and customer engagement
- Responsively answered customer inquiries, exhibiting excellent communication skills and product knowledge
Assistant Store Manager
AT&T
07.2021 - 05.2023
- Efficiently oversee daily operations, ensuring optimal customer service and satisfaction
- Strategically drive sales performance, consistently meeting and exceeding targets through effective team leadership and motivation
- Implement corporate strategies to enhance store productivity and contribute to the achievement of organizational goals
- Customer account management, efficiently handling modifications and additions with a focus on meeting individual needs
- Managed financial transactions, including accurate counting of registers and timely execution of nightly deposits
- Track and analyze sales and inventory metrics
- Train and mentor new hires, ensuring alignment with the company's selling strategies and methods
Education
Bachelor of Science - Business Administration, Concentration of Finance
Southern New Hampshire University
Hooksett, NH12-2025
Skills
- Leadership
- Customer Service
- Proficiency in Microsoft Programs (Excel, Word, PowerPoint)
- Sales Force
- Problem Solving
- Account Management
- Relationship Building and Management
- New hire training/onboarding
- Consultative Sales
- Cash handling
Certification
Securities Industry Essentials, 2516999
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Personal Banker
Citizens Bank
04.2024 - Current
Assistant Store Manager
AT&T
07.2021 - 05.2023
Brand Ambassador / Stock Lead
American Eagle Outfitters
11.2019 - 11.2023
Bachelor of Science - Business Administration, Concentration of Finance
Southern New Hampshire University
Similar Profiles
Ashley M. WilsonAshley M. Wilson
Personal Banking Representative at Citizens BankPersonal Banking Representative at Citizens Bank
Genesis VanderhorstGenesis Vanderhorst
FIU Analyst at Citizens BankFIU Analyst at Citizens Bank
Barbara FarrarBarbara Farrar
Senior Loss Mitigation Underwriter at Citizens BankSenior Loss Mitigation Underwriter at Citizens Bank