Luis Diaz
EAST BOSTON
Summary
Dynamic professional with extensive experience in customer service and transaction processing. Proven ability to cross-sell products and ensure regulatory compliance while maintaining high standards of accuracy. Bilingual in Spanish, skilled in Microsoft Office and data entry, dedicated to enhancing customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Bank Teller
Eastern Bank
East Boston
07.2023 - 02.2025
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Performed cash handling duties including counting currency, coins and checks.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
Deli Associate
Shaws And Star Market
EAST BOSTON
04.2022 - 06.2023
- Maintained high level of professionalism while interacting with customers and coworkers.
- Ensured that all food items were stored at appropriate temperatures according to health code standards.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Adhered to company policies and procedures related to food handling processes.
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
- Maintained cleanliness of deli area, including tables and counters.
- Cleaned work areas regularly to maintain hygiene standards established by the company.
Professional Cleaner
National Aviation Services
East Boston
03.2020 - 04.2022
- Cleaning the interior of the aircraft, including seats, carpets, overhead bins, lavatories and cockpit
- Removing all trash and debris from the aircraft.
- Restocking supplies.
- Reporting any damage or maintenance needs to management.
- Adhering to all safety procedures and regulations.
- Sanitized high-touch surfaces
- Stocked restrooms with toilet paper, soap, paper towels.
- Monitored inventory levels of supplies required for daily operations.
Education
Associate of Arts -
Bunker Hill Community College
Charlestown, MA06-2012
High School Diploma -
North Cambridge Catholic High School
Cambridge, MA06-2000
Skills
- Fluent in speaking, reading, and writing Spanish
- Customer service
- Transaction processing
- Regulatory compliance
- Cross-selling products
- Microsoft Office
- Excel
- Data entry and retrieval
Timeline
Bank Teller
Eastern Bank
07.2023 - 02.2025
Deli Associate
Shaws And Star Market
04.2022 - 06.2023
Professional Cleaner
National Aviation Services
03.2020 - 04.2022
Associate of Arts -
Bunker Hill Community College
High School Diploma -
North Cambridge Catholic High School
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