Luis L. Ribeiro
Taunton
Summary
Dynamic finance professional with a proven track record of delivering results in fast-paced environments. Expertise in enhancing customer satisfaction and optimizing financial processes, leading to improved operational efficiency. Committed to fostering team collaboration and adaptability while ensuring alignment with organizational goals. Passionate about leveraging analytical skills to contribute to strategic decision-making and drive business growth.
Overview
24
24
years of professional experience
Work History
F&I Manager
Nissan 24 Auto Group
06.2022 - 07.2025
- Evaluated credit applications and provided recommendations for approval or denial based on thorough risk assessments and financial analysis, ensuring responsible lending practices were followed consistently.
- Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
- Utilized advanced software tools to streamline workflows and enhance productivity within the F&I department efficiently.
- Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts professionally as they arose.
- Analyzed performance metrics regularly, identifying areas for improvement and implementing necessary adjustments in strategy or tactics.
- Streamlined processes for loan applications, resulting in faster approvals and increased customer satisfaction.
- Conducted regular staff training sessions on F&I product offerings, enhancing their ability to educate customers effectively.
- Worked closely with other departments to resolve any issues that arose during the sales process, maintaining a seamless experience for customers.
- Implemented new strategies for upselling F&I products, leading to increased profits without sacrificing customer satisfaction.
- Collaborated with sales team to maximize revenue opportunities while maintaining high levels of customer service.
- Developed customized financing solutions tailored to each customer''s unique needs, resulting in higher close rates and satisfied clients.
- Enhanced dealership profitability through the successful sale of finance and insurance products.
- Improved customer satisfaction by effectively explaining financing options and ensuring a transparent process.
- Ensured the highest level of ethical standards were maintained within the department, safeguarding both the dealership''s reputation and customer trust.
- Maintained a strong understanding of industry trends and changes through ongoing professional development.
- Developed a strong referral network by providing exceptional customer experiences, leading to increased repeat business and referrals from satisfied clients.
- Worked with lending institutions to secure financing and fulfill contracts.
- Completed, reviewed and processed paperwork to finalize sales.
- Performed quality assurance checks on all purchases and contract details.
- Processed loan applications and monitored progress from start to finish.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Proactively identified solutions for customers experiencing credit issues.
- Negotiated loan terms and conditions with customers to secure best deal.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Assisted customers with completing loan applications and other paperwork.
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Consistently met or exceeded monthly sales goals, contributing to overall dealership success.
Automotive Sales Consultant
Nissan 24 Auto Group
02.2019 - 06.2022
- Named top salesman of the month for 18 consecutive months.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Answered telephone and email inquiries from potential customers.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Streamlined sales process with efficient organization of client information and follow-up communications.
- Increased dealership revenue through effective negotiation and closing techniques.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Collaborated with management to develop sales strategies and achieve monthly targets.
- Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
- Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.
- Improved overall team performance by sharing best practices and collaborating on joint deals when necessary.
- Provided comprehensive product demonstrations, highlighting key vehicle features and benefits.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
Logistics Coordinator/ Delivery Router
RDI Logistics Taunton, MA
06.2013 - 05.2018
- Coordinating driver, building routes, manage Piece count & truck count, monitoring daily truck routes for Jordan’s furniture... Work with retail manager in setting up delivery for customers. Analyze recurring reports of Inventory Losses and Gains
- Special assign drivers to a specified assignment. Such as hoist, vendor etc.
- Administrative work: making reservations for island deliveries. Monitoring DOT’s.
- Communicating directly with contractors, store managers, regional managers daily Provide information on practices, policies and procedures affecting matters in the logistics
- Preparing delivery manifest and reports on a variety of logistics programs
- Scheduling keys for delivery appointments
- Track and monitor the budget for logistical requirements
- Analyze recurring reports ( Reports of Survey, Inventory Losses and Gains)
- Prepare routine correspondence and reports
Customer Service /Inventory control Specialist
Jordan’s Furniture- Taunton, MA
05.2007 - 06.2013
- Getting products ready for pick up for customers. Solving merchandise pick issues ,communicating with several different backgrounds of customers & Employees
- Physically receives checks, examines, verifies, sorts, classifies merchandise, prepares and transfers all returned and undeliverable merchandise to storage rack.
- Verifying documents and receipts of inventory merchandise for pick up
- Researches and resolves inventory problems and merchandise discrepancies for customer pick up.
- Performs quality assurance testing according to established protocol.
- Maintains service and support logs
- Works collaboratively with other staff
- Maintains the integrity and confidentiality of applicable research data
- Provides regular service and inventory reports
Inventory control Specialist
Reebok distribution center-Stoughton ma
12.2001 - 05.2007
- Solving problem, finding missing products.
- Work with order pickers and shipping department assisting with inventory availability.
- Inventory control.
- Communication skills. Bilingual. English. Portuguese. Cape Verdean Creole.
- Team player.
- Software application.
- Business application. Excel. Red Prairie. Avon.
- Learn best when training.
- Routing, Descartes Cube Route, DOT’s.
- Skills inquired by education. Shipping, order picking, inventory control & receiving.
- Administrative work.
- Contracting.
Education
Associate Degree - Business Management
Massasoit Community College
Diploma - undefined
Brockton high school
Skills
- Software application, Microsoft outlook, business application, excel Red Prairie Avion
- Customer satisfaction
- Customer relations
- Software utilization
- Cash flow management
- Credit analysis
- Compliance management
- Loan origination
- Sales management
- Profit maximization
- Customer service and assistance
- Paperwork management
- Sales goals
- Salesmanship
- Insurance products
- Dealership management
- Funding procedures
- Automotive sales experience
- Teamwork and collaboration
- Leadership skills
- Multitasking
- Loan servicing
- Microsoft office
- Data entry
- Professionalism
Languages
Proficiently trilingual in conversational Cape Verdean Creole, Portuguese, and English
Timeline
F&I Manager
Nissan 24 Auto Group
06.2022 - 07.2025
Automotive Sales Consultant
Nissan 24 Auto Group
02.2019 - 06.2022
Logistics Coordinator/ Delivery Router
RDI Logistics Taunton, MA
06.2013 - 05.2018
Customer Service /Inventory control Specialist
Jordan’s Furniture- Taunton, MA
05.2007 - 06.2013
Inventory control Specialist
Reebok distribution center-Stoughton ma
12.2001 - 05.2007
Diploma - undefined
Brockton high school
Associate Degree - Business Management
Massasoit Community College
Salesman of the month
Named salesman of the month for 18 consecutive months during portions as a car dealership sales consultant.
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