Luis Martinez
HYANNIS
Summary
Dedicated hospitality professional with extensive experience in the bar and hospitality industry. Known for effective communication and problem-solving skills, ensuring compliance with regulations and enhancing guest experiences.
Overview
19
19
years of professional experience
Work History
Bartender
Tugboats at The Hyannis Marina
West Yarmouth
02.2024 - 07.2025
- Handled cash transactions efficiently while balancing the register daily.
- Provided excellent customer service to enhance guest experiences on-site.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
General Manager
Chapin's Bayside
Dennis
06.2022 - 01.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Columbos Cafe
Bar Manager
HYANNIS
06.2020 - 06.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Bar Manager
Embargo Martini & Tapas
Hyannis
04.2006 - 06.2020
- Managed daily bar operations and staff scheduling for optimal service.
- Trained and supervised bartenders to ensure quality drink preparation.
- Maintained inventory levels and ordered supplies to prevent shortages.
- Ensured compliance with health and safety regulations during service hours.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
Education
Diploma -
U.S. Army School of Basic Training
Fort Jackson, SC11-1997
High School Diploma -
Bellingham Memorial Jr & Sr High School
Bellingham, MA06-1997
Diploma - Military Intelligence Anaylst
U.S. Military School of Intelligence
Fort Huachuca, AZ06-1997
Skills
- Effective communication
- Problem solving
- Health and safety compliance
- Customer relationship management
- Alcohol regulation compliance
- Cash handling
- Cocktail preparation
- Conflict resolution
- Team training and development
- Safe service compliance
- Team leadership
- Decision making
- Verbal and written communication
- Policy development
References
References available upon request.
Timeline
Bartender
Tugboats at The Hyannis Marina
02.2024 - 07.2025
General Manager
Chapin's Bayside
06.2022 - 01.2024
Columbos Cafe
Bar Manager
06.2020 - 06.2022
Bar Manager
Embargo Martini & Tapas
04.2006 - 06.2020
Diploma -
U.S. Army School of Basic Training
High School Diploma -
Bellingham Memorial Jr & Sr High School
Diploma - Military Intelligence Anaylst
U.S. Military School of Intelligence