Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

ANGELICA RODRIGUEZ

Springfield

Summary

Dedicated Community Engagement Specialist with a proven track record of fostering connections, driving initiatives, and expanding reach for the Girl Scouts. Skilled in designing, implementing, and evaluating outreach programs to empower girls, strengthen community ties, and advance leadership, inclusion, and character development. Adept at building partnerships, coordinating events, and utilizing communication strategies to inspire participation and support.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Community Engagement Specialist

Girl Scouts of Central and Western Mass
06.2022 - 07.2025


· Community Outreach & Engagement

· Program Development & Implementation

· Youth Leadership Facilitation

· Event Planning & Coordination

· Strategic Partnership Building

· Volunteer Recruitment & Management

· Diversity, Equity, & Inclusion Advocacy

· Public Speaking & Presentation

· Social Media & Digital Communications

· Developed and executed outreach strategies to engage diverse groups of girls, families, and community stakeholders, resulting in increased membership and volunteer participation.

· Organized and led informational sessions, workshops, and community events to promote Girl Scouts’ core values and diverse programming, including STEM, outdoor activities, entrepreneurship, and life skills.

· Established and maintained partnerships with schools, nonprofit organizations, local businesses, and civic leaders to strengthen support networks and expand opportunities for Girl Scouts.

· Created and distributed promotional materials through print, digital, and social media channels to raise awareness of Girl Scout programs and recruit new members and volunteers.

· Coordinated volunteer recruitment, onboarding, and training sessions to ensure a positive, inclusive, and supportive experience for all participants.

· Advocated for diversity, equity, and inclusion by implementing culturally relevant programming and fostering a welcoming environment for girls from all backgrounds.

· Managed data collection and evaluation processes to measure the success of outreach initiatives and inform strategic improvements.

· Facilitated collaborative youth leadership activities designed to empower girls, boost self-confidence, and develop critical life skills.

· Represented the Girl Scouts at community meetings, public forums, and local events, serving as a positive ambassador for the organization’s mission and vision.

· Increased local Girl Scout membership by 20% within the first year through targeted community engagement initiatives.

· Secured partnership agreements with five new community organizations, enhancing program resources and outreach capacity.

· Excellent interpersonal and cross-cultural communication abilities

· Strong organizational and multitasking skills

· Proficiency in Microsoft Office Suite, Google Workspace, and social media platforms

· Ability to work independently and as part of a dynamic team

· Passion for empowering youth and creating inclusive spaces

· Empathetic listener and effective problem solver

· Creative thinker with an innovative approach to community challenges

· Highly adaptable and resilient under pressure

· Deep commitment to the values and vision of Girl Scouts

· Motivated to inspire positive change and build lasting community relationships

General Store Manager

Laundromax
07.2012 - 06.2022
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Kept inventories accurate with daily cycle counts and audits to identify and resolve variances.
  • Hired, delegated and reviewed staff performance and provided comprehensive coaching.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Established and administered annual budget with effective controls to prevent overage, minimize burn rate and support sustainability objectives.
  • Approved regular payroll submissions for employees.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain the quarterly budget.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Oversaw, trained and encouraged, promoting culture of efficiency and performance.
  • Uphold and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Assisted with cleaning and maintenance of laundry equipment, including washers and dryers to keep machines in proper working order.
  • Always maintained safety practices to protect personnel and laundry loads.
  • Folded laundry after washing and drying and transported to staging area.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature and cleaning agents.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Worked to maintain an outstanding attendance record, consistently arriving at work ready to start immediately.

Manager of Operations

Toys R Us
02.2006 - 06.2012
  • Set enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Verified compliance with best business practices throughout organization.
  • Accelerated efficiency of operations by controlling budgets, overseeing accounts, managing scheduling and driving meetings.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Generated comprehensive reports regarding incidents, events and important business matters.
  • Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies.
  • Maximize productivity and management systems by establishing specific goals and managing operations.
  • Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Managed and allocated staff and material resources to meet production goals.
  • Boosted team performance with enhanced employee evaluation processes.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.

PCA

Private Care
07.2003 - 01.2006
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Remained alert to problems or health issues of clients and competently responded.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Scheduled and accompanied clients to medical appointments.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Determined specific needs and provided the most appropriate level of services for patient well-being.
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.

Education

GED -

Springfield OWL Adult Education Center
Springfield, MA
07.2002

No Degree - Psychology

Holyoke Community College
Holyoke, MA
01-2019

Skills

  • Employee Supervision
  • Training and Development
  • Scheduling
  • Inventory Control
  • Financial Reporting
  • Sales Goals
  • Process Improvement
  • Store Management
  • Point of Sale Systems
  • Purchasing
  • Store Operations
  • Product Knowledge
  • Payroll Processing
  • Budgeting and forecasting
  • Risk analysis and management
  • Performance Evaluations
  • Customer relations specialist
  • Strategic Planning
  • Fluent in Spanish & English
  • Employee relations and conflict resolution
  • Expense reports
  • Computer Skills
  • Superb time management skills
  • Cost reduction and containment
  • Operations management
  • Business administration
  • Data analysis
  • Sales background
  • Patient services
  • Healthy meal preparation
  • Professional bedside manners
  • Feeding assistance
  • Documenting behaviors
  • Companionship and emotional support
  • Patient-focused care
  • Medication Management
  • Errands
  • Cleaning
  • Patient Bathing
  • Transporting patients
  • Medical Records Management
  • Nonprofit experience
  • Relationship building skills
  • Recordkeeping skills
  • Public speaking
  • Meeting scheduling
  • Volunteer management
  • Partnership development
  • Marketing communications
  • Policy advocacy
  • Media relations
  • Partnership building
  • Meeting coordination
  • Fundraising strategies
  • Report creation
  • Digital engagement
  • Cultural history
  • Community relations expertise
  • Public relations
  • Internal communications
  • Email marketing
  • Social media management
  • Advertising and marketing
  • Photography
  • Event coordination
  • Marketing
  • Copyediting
  • Proofreading
  • Brand promotion
  • Strategy implementation
  • Event execution
  • Strategic messaging
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Customer service
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Creative thinking
  • Active listening
  • Effective communication
  • Multitasking Abilities
  • Press release writing

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved yearly number goal by completing 4 months prier with accuracy and efficiency.
  • Collaborated with team of community engagement specialist in the development of new recruitment events.

Certification

  • OSHA 10
  • ServSafe
  • Culinary Arts
  • MA Driver's License
  • Food Handler Certification

Languages

English
Professional Working
Spanish
Professional Working

Timeline

Community Engagement Specialist

Girl Scouts of Central and Western Mass
06.2022 - 07.2025

General Store Manager

Laundromax
07.2012 - 06.2022

Manager of Operations

Toys R Us
02.2006 - 06.2012

PCA

Private Care
07.2003 - 01.2006

GED -

Springfield OWL Adult Education Center

No Degree - Psychology

Holyoke Community College
ANGELICA RODRIGUEZ