Summary
Overview
Work History
Education
Skills
Language
Languages
Timeline
Generic

Luisa Suárez

Boston

Summary

Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.

Observant professional accustomed to working alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Diplomatic professional with strong track record in international relations and public diplomacy. Skilled in fostering positive relationships, navigating complex negotiations, and representing organizational interests on global stage. Adept at collaborative efforts and driving impactful results. Reliable, adaptable, and highly regarded for effective communication and problem-solving abilities.

Overview

5
5
years of professional experience

Work History

Ambassador

Clear/Airport
12.2024 - Current
  • Facilitated communication between airport staff and passengers to enhance travel experience.
  • Provided information on airport services, policies, and amenities to improve customer satisfaction.
  • Coordinated with security personnel to ensure compliance with safety protocols during operations.
  • Monitored passenger flow in terminals to optimize resource allocation and reduce wait times.
  • Greeted customers and clients to create welcoming atmosphere.
  • Collaborated with law enforcement and airport personnel to enhance security protocols.
  • Assisted in training new agents on procedures, policies, and emergency responses.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.

Security Officer

Innovation and Design building
01.2024 - 12.2024
  • Maintained accurate logs of all security related activities.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Provided escorts for visitors as needed throughout the facility.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Responded to alarms and conducted investigations as required.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Secured personnel and premises by inspecting buildings and patrolling property.

Barista

Milk st cafe
09.2023 - 04.2024
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.

Cashier

Tatte Bakery And Cafe
02.2020 - 11.2022
  • Balanced daily transactions on a computerized point-of-sale system.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Ensured compliance with all safety regulations within the store environment.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Followed company security procedures for handling large sums of money.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

Some College (No Degree) -

Bunker Hill Community College
Charlestown, MA

High School Diploma -

East Boston High School
Boston, MA
06-2020

La Milagrosa
11-2016

Skills

  • Electronic surveillance
  • Emergency Response
  • Document Management
  • CCTV Monitoring
  • High level of integrity
  • Complex Problem-Solving
  • General security
  • Report Writing
  • Interior and exterior patrol
  • Incident Reporting
  • Security protocols
  • Cultural sensitivity
  • Pre-board screenings
  • Customer service and assistance
  • Integrity and honesty

Language

  • Spanish
  • English

Languages

Spanish
Native or Bilingual

Timeline

Ambassador

Clear/Airport
12.2024 - Current

Security Officer

Innovation and Design building
01.2024 - 12.2024

Barista

Milk st cafe
09.2023 - 04.2024

Cashier

Tatte Bakery And Cafe
02.2020 - 11.2022

High School Diploma -

East Boston High School

La Milagrosa

Some College (No Degree) -

Bunker Hill Community College
Luisa Suárez