Luis Martin Arequipeno Espinoza

• Supervised daily operations ensuring efficient store workflow and customer service.
• Trained staff on product knowledge and effective sales techniques.
• Managed inventory levels and organized stock for optimal presentation.
• Executes established standard operating procedures during assigned shifts by conducting regular operations checks, ensuring compliance with brand standards and documenting any deviations for management review; holds hourly associates accountable for following operational protocol’s while providing immediate coaching and support to maintain consistent standards within assigned areas
• Ensures merchandise displays remain appropriately clean, stocked, and visually appealing throughout shifts while monitoring equipment functionality and reporting maintenance needs to operations management
• Reviews and approves timekeeping punches for assigned shifts and monitors overtime accumulation of hourly team members to ensure compliance with labor laws and operational budget objectives
• Assigns work task and activities to associates while ensuring all associates take mandated, rest breaks, and meal periods In compliance with labor regulations.
• Escalates performance concerns to leadership as appropriate while providing coaching and guidance to associate to improve performance and maintain operational standards
• Operates POS system and processes transactions voids while following all company cash handling policies and maintaining proper cash security protocols at all times during shifts
• Monitors inventory levels assist with merchandise receiving and processes invoices accurately while reporting inventory discrepancies and stock out situation to management
• Ensures compliance with all company retail policies and procedures while training staff on brand standards and monitoring adherence to visual merchandising standards
• Executes planogram changes as directed and overseas seasonal book displays and promotional setups to maintain brand compliance and thematic relevance
• Deliver exceptional customer service throug knowledgeable, professional staff, while creating compelling displays for thematic and locally relevant book products within brand guidelines

Coaches associates on product knowledge and customer engagement while recognizing strong performance resolving customer issues using sound judgment and motivating team members to meet customers experience standards

Reporting relationships & Role information:

• As The retail shift Supervisor, I report to the store manager or retail multi unit manager within the assigned location
• This is a non-exempt position under the fair labor standards act
• Requires ability to work shifts during various operating days and hours each week, including opening, busy periods and closing to monitor retail associates work activities
• May serve as Manager on duty (MOD) during assigned shifts ensuring operational readiness, addressing escalated issues and representing store leadership
• Product knowledge, relevant to assigned retail category with ability to make customer recommendations or ability to develop this expertise quickly after higher
• Strong attention to detail effective communication skills and ability to maintain operational standards while supporting team performance during assigned shifts
• Understanding a visual merchandising, principles, planogram execution and retail display standard specific to book retail environments
• Ability to speak, read and comprehend instructions, correspondence and policy documents while conversing comfortably with customers and providing excellent customer service
• Knowledge of retail, inventory management, loss prevention, procedures, and merchandising handling protocols
• Terminal C Logan International Airport
• 30 million sales-13 retail units, Terminal
• Supervise up to 30 union retail sales associates

• Scheduled and coordinated transportation services for clients
• Answered inbound calls and booked reservations for airport, corporate, and local rides
• Entered customer information accurately into dispatch software
• Communicated trip details to drivers in real time
• Adjusted schedules based on traffic, delays, and flight changes
• Provided professional customer service and resolved booking issues
• Processed payments and confirmed trip details with clients
• Maintained daily ride logs and updated driver availability

Key Skills:

• Customer Service
• Phone Communication
• Scheduling & Coordination
• Multitasking
• Data Entry
• Time Management
• Problem Solving
• Knowledge of Boston / Logan Airport routes
• Calm Under Pressure

• Assisted customers with product selection and inquiries.
• Demonstrated new gaming products and accessories to enhance customer experience.
• Managed inventory levels and organized stock on sales floor.
• Assisted customers with purchasing video games, consoles, accessories, and collectibles
• Provided product recommendations based on customer interests and gaming preferences
• Met and exceeded sales goals for memberships, warranties, and pre-orders
• Processed transactions accurately using POS systems
• Educated customers on trade-in programs and promotions
• Maintained clean, organized, and fully stocked sales floor
• Handled customer concerns professionally and resolved issues efficiently

Stayed up to date on new game releases and industry trends

Key Skills:

• Customer Service
• Retail Sales
• Upselling & Add-ons
• Product Knowledge (PlayStation, Xbox, Nintendo)
• Trade-In Processing
• POS Systems
• Inventory Management
• Communication Skills
• Teamwork
• Problem Solving

• Prepared and cooked menu items in a fast-paced sports bar environment
• Followed recipes and portion control standards to maintain food quality and consistency
• Managed multiple orders simultaneously during high-volume hours (game nights, weekends)
• Maintained cleanliness and organization of kitchen stations
• Followed all food safety and sanitation guidelines
• Assisted with inventory checks and restocking supplies
• Worked closely with kitchen and front-of-house staff to ensure timely service
• Adapted quickly during rush periods while maintaining quality

• Distributed marketing flyers to promote property listings and open houses
• Assisted in increasing property visibility within targeted neighborhoods
• Provided customer service by answering basic questions about listings and directing clients to agents
• Greeted clients during open houses and collected contact information
• Supported agents with administrative tasks and appointment scheduling
• Maintained organized marketing materials and updated promotional displays

Represented the company professionally in community interactions

Skills:

• Customer Service
• Public Interaction
• Marketing & Promotion
• Communication Skills
• Lead Generation
• Professional Presentation
• Organization
• Team Support