Luis Salgado
Lowell
Summary
A seasoned professional with a proven track record at Bank of America, I excel in customer relationship management and analyzing data. Demonstrated leadership in team member development and a knack for cross-selling, I've significantly contributed to sustained growth by leveraging interpersonal skills and strategic business planning.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Banker
Bank Of America
Everett, MA
03.2020 - Current
- Managed a diverse portfolio of high-net-worth individuals, effectively addressing their banking and investment needs.
- Played an active role in driving sales targets by proactively pitching new products/services to both existing and prospective clients.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Provided exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Organized regular training sessions for team members, promoting continuous learning and skill development within the group.
- Facilitated communication between various bank departments, promoting a collaborative work environment and efficient problem resolution for clients.
- Stayed up-to-date with industry trends and regulatory changes, ensuring compliance across all banking activities.
- Assisted clients in navigating challenging economic climates by offering sound financial advice and guidance.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Served as a mentor for on-boarding associates as well as existing colleagues as a Senior
Relationship Banker
Bank of America
Malden, MA
12.2019 - 02.2020
- Supervisor authority of the tellers and other relationship bankers (up to $250,000 authority limit)
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Participated in ongoing professional development opportunities to remain current in industry best practices and continually improve service provision.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Fostered a positive working environment by actively participating in team meetings and supporting colleagues in their professional development.
- Increased efficiency in handling client transactions, ensuring accuracy and timeliness.
- Developed and maintained strong relationships with clients, ensuring high level of satisfaction and retention.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Greeted customers and delivered information about new account processes.
- Verified customer identity and reviewed documentation for accuracy.
- Monitored accuracy of customer information in system.
- Reconciled customer accounts and balanced daily transactions.
Teller
Bank of America
Stoneham, MA; North Reading, MA; Everett, MA
08.2014 - 11.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Monitored and reported suspicious activity in line with bank security policies.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
Sales Associate
Saks OFF 5TH
Somerville, MA
06.2014 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
Bachelor of Science - Accounting And Finance
Northeastern University
Boston, MA05-2019
Associate of Science - Business Concentration
Bunker Hill Community College
Charlestown, MA05-2015
High School Diploma -
Everett High School
Everett, MA06-2012
Skills
- Analyzing data
Customer relationship management
Team member development
Operations
Cross-selling products
Business planning
De-escalating conflicts
Teamwork and collaboration
Attention to detail
Time management
Critical thinking
Reliability
Computer skills
Active listening
Coaching and mentoring
Interpersonal skills
Team leadership
Certification
Notary Public
Languages
Spanish
Full Professional
Portuguese
Limited Working
Timeline
Senior Banker
Bank Of America
03.2020 - Current
Relationship Banker
Bank of America
12.2019 - 02.2020
Teller
Bank of America
08.2014 - 11.2019
Sales Associate
Saks OFF 5TH
06.2014 - 07.2017
Bachelor of Science - Accounting And Finance
Northeastern University
Associate of Science - Business Concentration
Bunker Hill Community College
High School Diploma -
Everett High School