Luiza Pertussatto
Shrewsbury
Summary
At Main Street Bank, I excelled as a Personal Banker, leveraging my relationship-building prowess and cash handling expertise to enhance customer satisfaction significantly. My proactive approach and positive attitude led to surpassing performance metrics, fostering enduring client relationships.
Professional banker skilled in customer relationship management, financial advising, and transaction processing. Proven track record in delivering client-focused solutions and meeting business objectives. Known for strong teamwork, adaptability, and communication skills. Adept at leveraging financial tools and resources to drive results and ensure client satisfaction.
Overview
7
7
years of professional experience
Work History
Personal Banker
Main Street Bank
10.2017 - 11.2024
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Processed deposits, withdrawals and ACH transfers accurately.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Education
Associate Degree - Brasilia
Uneb-Brasilia
Brasilia -Brazil07-2000
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Cash handling
- Positive attitude
- Notary
portuguese
My first Language
Timeline
Personal Banker
Main Street Bank
10.2017 - 11.2024
Associate Degree - Brasilia
Uneb-Brasilia
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