Luke C. Allison
Manager, Product Service Engineering, Global Electrolyzer Infrastructure
Seekonk,MA
Summary
Encouraging managerial professional and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Manager, Product Service Engineering, Electrolyzer Infrastructure
Plug Power, Inc.
Slingerlands, NY
07.2024 - Current
- Manager of product service engineering team, with focus on Electrolyzer Infrastructure with applications in 1, 5, 10, and up to 400 MW of hydrogen generation equipment
- Responsible party to customer facing issues in aftermarket operation including Root Cause Analysis and 8-D investigations, data analytics, equipment optimization and efficiency, and technical point of contact
- Lead structured, interdisciplinary approach for product launch including commissioning procedures/tests, spare parts determinations, maintenance procedures, equipment manuals, and operator/technician training
- Manage team priorities and progress toward goals while developing and growing team's capabilities to further support customers
- Anticipate design or schedule risks and initiate plans for alternative actions as needed and rearrange competing priorities to ensure all deadlines are met
Lead, Sr. Product Service Engineer, H2 and Electrolyzer Infrastructure
Plug Power, Inc.
Slingerlands, NY
02.2023 - 07.2024
- Lead Service Representative for (2) core business units
- Hydrogen infrastructure including material handling refueling infrastructures, on-the-road refueling stations, and R&D test sites
- Hydrogen Electrolyzer applications for 1, 5, and 10MW applications in both material handling and plant style hydrogen generation/liquefaction
- Lead service representative in launching new products through PHA and HAZOP studies, design review and acceptance, manufacturing, factory testing, site commissioning, and full customer acceptance
- Developed cost of ownership for product lines, extrapolated future revenue goals, and determined revenue markups and profit margins to ensure sustained profitability for company
- Provided all relevant content for business service agreements used for customer sales and business revenue
Product Service Engineer, Hydrogen Infrastructure
Plug Power, Inc.
Latham, NY
06.2020 - 02.2023
- Product Service Engineer for Plug Power's GenFuel Hydrogen Infrastructure responsible for continuous improvement in operational availability, reliability and maintenance cost of Plug Power fuel cell and hydrogen infrastructure systems deployed at customer sites
- Regularly monitored field reliability, availability, and maintainability to ensure customer up time
- Defined reliability and servicing requirements during development and validity of new product lines
- Traveled to company and customer locations to perform failure investigations, root cause analyses', and problem resolution efforts to mitigate customer risks
- Developed system and personnel commissioning protocols and procedures for new and existing products
Commissioning Engineer
Atlas Copco Comptec
Voorheesville, NY
05.2019 - 06.2020
- Commissioning Engineer responsible for leading commissioning of centrifugal compressor packages installed in broad range of chemical, petro-chemical and power generating industries
- Upwards of 95% travel on long and short-term commissioning projects undertaken independently across multidisciplinary and multicultural environments
- Successfully completed commissioning and initial startups of multiple refrigeration, regeneration, deisobutanizer, and fuel gas boosters
- Trained customer operations to operate compressor controls safely and efficiently in respective process
- Completed compressor and process tuning to optimize compressor operations within given system and to maintain complete machine protection
- Integrated and operated control systems using MODBUS, Ethernet, PLC, and Fiber optic networks
- Trouble shot electrical, mechanical, and control system issues on site during commissioning
Mechanical Engineer
WiTricity Corporation
Watertown, MA
07.2017 - 05.2019
- Mechanical Engineer to aid in design, testing, and manufacture of high power wireless electric vehicle charging system
- Held customer training sessions with both foreign and domestic customer partners
- Completed in-depth thermal analysis of all electronic components using SolidWorks Simulation and SolidWorks Flow Simulation
- Addressed thermal design limitations and provided thermal management solutions to allow for sustained operation
- Trained and managed new engineers and engineering technicians in manufacturing process
- Created complete set of Assembly instructions and Quality Control documents for all components in assembly
Mechanical Engineering Intern
WiTricity Corporation
05.2016 - 08.2016
- Prepared, corrected, and assembled the wireless power transfer devices for the automotive sections of the company using techniques such as soldering, tinning, and machining
- Completed the design and fabrication of a new Mimic Back Plate for vehicle assembly test setups using SolidWorks used during testing and by customers
- Fabricated Research and Development prototypes, housings, and test setups using in house materials and the machine top
- Designed mounting plates for automotive partner's to be used in future assemblies using SolidWorks Design Software and PDM
- Used in-house machine shop to prototype experimental parts and experimental setups
- Researched and Developed order's for high performance foreign car manufacturers
Education
Bachelor of Science - Mechanical Engineering, Green & Alternative Energy
Western New England University
Springfield, MA 05.2013 - 05.2017
Skills
Team leadership
Excellent communication
Decision-making
Trend analysis
Data analysis
Project management
Complex Problem-solving
Change management
Policy implementation
Risk management
Business Planning
Staff Development
Timeline
Manager, Product Service Engineering, Electrolyzer Infrastructure
Plug Power, Inc.
07.2024 - Current
Lead, Sr. Product Service Engineer, H2 and Electrolyzer Infrastructure
Plug Power, Inc.
02.2023 - 07.2024
Product Service Engineer, Hydrogen Infrastructure
Plug Power, Inc.
06.2020 - 02.2023
Commissioning Engineer
Atlas Copco Comptec
05.2019 - 06.2020
Mechanical Engineer
WiTricity Corporation
07.2017 - 05.2019
Mechanical Engineering Intern
WiTricity Corporation
05.2016 - 08.2016
Bachelor of Science - Mechanical Engineering, Green & Alternative Energy
Western New England University
05.2013 - 05.2017
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