Luke Chambers
Pittsfield
Summary
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Consultant
Harbor Global
05.2022 - 08.2025
- Designed and deployed iManage/ NetDocuments workspaces for enterprise clients, improving document accessibility and workflow efficiency across global teams.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Maintained positive working relationship with fellow staff and management.
- Analyzed key performance indicators to identify effective strategies.
- Configured metadata templates and executed UAT for iManage Outlook/Work Panel and Web, ensuring alignment with client security and compliance standards.
- Partnered with clients in high-stakes environments, troubleshooting and resolving escalated technical issues to maintain project timelines and satisfaction.
- Managed multiple concurrent projects in hybrid/remote settings, collaborating daily with internal and client stakeholders.
- Analyzed client needs to develop tailored consulting solutions.
- Collaborated with cross-functional teams to enhance project delivery.
- Designed process improvement strategies to optimize client operations.
- Prepared detailed reports and presentations for client meetings.
- Managed project timelines to ensure alignment with client expectations.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Analyzed complex information from multiple sources to identify patterns or trends.
- Collaborated with stakeholders to define project scope, objectives and deliverables.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Business analyst
Boston Harbor Consulting
01.2022 - 05.2022
- Created and tracked User Stories in Jira, ensuring alignment between client requirements, QA teams, and developers.
- Pulled and analyzed database data for client reporting, improving accuracy and decision-making.
- Facilitated daily standups and stakeholder meetings, bridging communication between clients, project managers, and technical teams.
Microsoft O365 Support engineer
Zones nFrastructure
04.2020 - 11.2021
- Delivered technical support for complex, high-profile cases across Microsoft O365 and Exchange enterprise environments.
- Collaborated with Product Engineering teams to troubleshoot escalated incidents, reducing case resolution time by streamlining escalation workflows.
- Mentored junior engineers and provided technical coaching, contributing to overall team performance optimization.
- Led case deflection initiatives, creating self-help knowledge assets that improved customer experience and reduced inbound ticket volume.
- Supported enterprise-level Exchange architecture, IT DevOps, and incident management processes.
Store manager
GNC
06.2017 - 04.2020
- Recruited, coached, and retained high-performing teams, achieving top customer service scores within region.
- Built strong customer relationships through consultative sales and account management.
- Oversaw training compliance and performance development for all staff.
Education
MS - computer science/Information Technology
Southern New Hampshire University
BS - Sports and health science
American University
Skills
- Technical Training
- Leadership & Mentorship
- Enterprise Software
- Active Directory
- Jira
- Tableau
- Data Science w/SQL and Tableau
- NetDocuments Implementation/PatternBuilder Specialist
- IManage Work Helpdesk Analyst/Cloud Onboarding Technical Specialist
- Document management
- Project management
- Data analysis
- Technical troubleshooting
- Agile methodologies
- Customer relationship management
- Effective communication
- Problem solving
- Team leadership
- Presentation skills
- Strategic planning
- Decision-making
- Analysis & evaluation
- Client requirements assessment
- Training and development
- Research and development
- Team leadership & development
- Data analytics
- Operations analysis
- Configuration management
- Team collaboration
- Problem-solving
- MS office
- Public speaking
- Best practices implementation
- Verbal and written communication
- Analytical thinking
- Client relationships
- Market research and analysist
- Time management
- Subject matter expert
- Goal setting
- Reports and documentation
- Proposal development
Certification
- NetDocuments Implementation Specialist
- NetDocuments PatternBuilder Specialist
- IManage Work Helpdesk Analyst
- IManage Cloud Onboarding Technical Specialist
Timeline
Consultant
Harbor Global
05.2022 - 08.2025
Business analyst
Boston Harbor Consulting
01.2022 - 05.2022
Microsoft O365 Support engineer
Zones nFrastructure
04.2020 - 11.2021
Store manager
GNC
06.2017 - 04.2020
MS - computer science/Information Technology
Southern New Hampshire University
BS - Sports and health science
American University