Lunevie Young
Customer Service Rep
Roslindale
Summary
Dynamic and detail-oriented professional with experience at Quest Diagnostics, excelling in specimen processing and clinical documentation. Proven ability to enhance patient care coordination and improve operational efficiency by managing inventory levels effectively. Skilled in insurance verification and adept at maintaining accurate patient records while ensuring compliance with protocols.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Senior Event Coordinator
Elle Parties
09.2024 - Current
- Enhanced attendee experiences by meticulously coordinating all event logistics and ensuring seamless execution.
- Organized productive pre-and post-event meetings with clients to establish expectations, review outcomes, and discuss potential opportunities for future collaboration.
- Developed strong relationships with vendors and suppliers, securing high-quality services at competitive rates.
- Led pre-event training sessions for staff members, reinforcing best practices in customer service and on-site problem-solving techniques.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Pharmacy Clerk
Upshift- Adia
02.2023 - 05.2024
- Pharmacy inventory tech, check daily list to available supplies
- Ensure medications arrived at proper addresses
- Created bar codes for prescriptions
- Coordinated deliveries with currier
- Helped reduce overspending by re-evaluate inventory purchases
- Managed inventory and restocked shelves with pharmaceutical products.
- Prepared labels for prescriptions with correct dosage instructions.
Order Manager/Hiring manager
Black Diamond Excavation
12.2019 - 10.2022
- Maintained stock of all building supplies
- Checked inventory with needs, provided a log of orders, created an organized system for storage
- Tracked technicians progress on jobs
- Using ADP processed paychecks, approved PTO, and helped with new employee packets
- Coordinated vendor and sub-contractor meetings to assign, bid and review work orders
- Monitored stock levels to ensure availability of goods when needed
Specimen Processor
Quest Diagnostic
03.2017 - 09.2020
- Responded promptly to any issues encountered during specimen processing operations.
- Distributed specimens to appropriate departments or reference laboratories for analysis.
- Managed inventory levels for supplies needed for specimen processing activities.
- Used computer system to enter laboratory test orders and patient demographics.
- Maintained accurate records of sample preparation, storage, and disposal according to protocol.
- Stored specimens in environmentally controlled facility to prevent spoilage or contamination.
- Prepared specimens for analysis by weighing, measuring or labeling samples for identification purpose.
Audit Clerk
General Electrics
01.2012 - 09.2019
- Accurately fulfilled military orders for emergency replacements parts while deployed
- Hand counted and then machine processed small parts ensuring the correct amount per order was delivered
- Conducted stock replenishment inventory for daily items and PPE
- Worked alongside leads making audits, checking meters and order forms
- Quest Diagnostics: Accessioner/lab tech, conducted nightly inspections on specimens received
- Processed and stored samples
- Followed detailed SOP's to maintain and store
Education
Certification - Hospitality Management
IAP College
Online06.2024
Certification - Allied Health
Bunker Hill comm college
Boston05.2006
Certification - Biotechnology
Minuteman Tech
Lexington06.2004
Skills
Call center customer service
Professional phone voice
Complaint resolution
Written and oral communication
Customer correspondence
Documentation and reporting
Certification
Hotel Management Cert
Timeline
Senior Event Coordinator
Elle Parties
09.2024 - Current
Pharmacy Clerk
Upshift- Adia
02.2023 - 05.2024
Order Manager/Hiring manager
Black Diamond Excavation
12.2019 - 10.2022
Specimen Processor
Quest Diagnostic
03.2017 - 09.2020
Audit Clerk
General Electrics
01.2012 - 09.2019
Certification - Allied Health
Bunker Hill comm college
Certification - Biotechnology
Minuteman Tech
Certification - Hospitality Management
IAP College