Luz Rivera
Springfield
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Scheduling Coordinator
Bear Mountain Staffing
08.2021 - Current
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
- Monitored front areas so that questions could be promptly addressed.
- Interceded between employees during arguments and diffused tense situations.
- Developed positive relationships with health insurance providers and case workers of community agencies such as WestMA Elder Care, Highland Valley, Greater Springfield Senior Services and U.S. Veteran through regular communication, fostering trust and collaboration in negotiations.
Scheduling Coordinator
Excel Nursing Services
01.2018 - 07.2021
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Ensured compliance with labor laws and regulations regarding employee breaks, overtime, and shift length management.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Served as a liaison between patients, families, providers, and community resources to facilitate seamless transitions throughout the continuum of care.
- Provided education on available resources and support services to empower patients in managing their own health goals.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Advocated on behalf of clients during meetings with service providers, securing necessary resources for optimal care.
- Supported clients in navigating complex social systems, assisting them in accessing appropriate resources such as housing and healthcare services.
- Interpreted and explained treatment and benefit programs to clients.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Conducted home visits to assess clients' home environment and provide support.
Home Health Aide
Personal Touch Home Care Services
09.2015 - 04.2018
- Improved patient well-being by providing compassionate and attentive personal care.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Personal Care Aide
Joan Introvine
07.2013 - 09.2015
- Developed strong relationships with client and her family, resulting in trust and effective communication.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Documented observations on client behavior patterns regularly to track progress over time or identify potential areas requiring intervention.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Receptionist
Pioneer Valley Eye Associates
07.2011 - 07.2013
- Accomplished and energetic, with a solid history of achievement in Scheduling and
- HHA
- Motivated leader with strong organizational and prioritization abilities
- Areas of expertise include Communication, Multitasking and Making sure clients receive excellent care.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars
Home Health Aide
Home Staff
01.2006 - 07.2011
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor.
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
- Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
Education
High School Diploma - Culinary Arts
Roger L Putnam Vocational Technical Academy
Skills
- Customer and Personal Service English Language
- Active Listening Spanish Language
- Problem Solving communication
- Scheduling Coordinator
- Operate telephone switchboard to answer, screen, or forward calls, providing information
- Time Management Skills
- Customer Relations Understanding
- Performing Clerical Duties
- Attention to Detail
- Effective Multitasking
- Staffing Assignments
- Staff Meetings
- Calendaring and Scheduling
- General Housekeeping
Languages
Spanish
Native or Bilingual
Timeline
Scheduling Coordinator
Bear Mountain Staffing
08.2021 - Current
Scheduling Coordinator
Excel Nursing Services
01.2018 - 07.2021
Home Health Aide
Personal Touch Home Care Services
09.2015 - 04.2018
Personal Care Aide
Joan Introvine
07.2013 - 09.2015
Receptionist
Pioneer Valley Eye Associates
07.2011 - 07.2013
Home Health Aide
Home Staff
01.2006 - 07.2011
High School Diploma - Culinary Arts
Roger L Putnam Vocational Technical Academy
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