Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luz Santana

Lawrence

Summary

Dynamic retail professional with extensive experience at Dollar Tree Stores, excelling in team leadership and sales optimization. Proven ability to analyze sales figures and drive profitability while fostering a positive workplace culture. Bilingual in Spanish and English, adept at creative problem-solving and maintaining high customer service standards.

Overview

21
21
years of professional experience

Work History

Store Manager

Dollar Tree Stores
Lawrence
01.2022 - Current
  • Managing the profitable operation of a retail store with emphasis on recruiting, hiring, training and developing store associates in both operations and merchandisingPerforming all opening and closing procedures
    Implementing all operational and merchandising direction that is communicated from the Store Support Center
    Maintaining a high standard of merchandising, placement, store signage, and proper display techniques to create an inviting atmosphere for customers
    Assisting in the realization of your store's maximum profit contribution
    Protecting all company assets
    Maintaining a high level of good customer service

    Creative problem solving in the areas of:Associate Development
    Maximizing Sales Potential
    Controlling Expense and Shrink
    Merchandise Display
    Store Signage Placement

Assistant Manager

Lane Bryant
Methuen
11.2021 - 12.2021
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Assigned work and monitored performance of project personnel.
  • Delegated work to staff, setting priorities and goals.

Open Lane Bryant credit card

MERCHANDISE ASSISTANT MANAGER

Dollar Tree Stores
Lawrence
03.2017 - 10.2021

  • Assist with all store functions and day-to-day store activities as directed by the Store Manager
  • Able to perform all opening and closing procedures in the absence of the Store Manager
  • Assist the Store Manager in protecting and securing all company assets, including store cash
  • Adhere to all policies and procedures including safety guidelines
  • Maintain a professional and friendly environment with customers, subordinates and supervisors
  • Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery
  • When the Store Manager is not on the premises, direct supervisory responsibility for all hourly Associates
  • Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information
  • requests and any additional communications related to store activities as delegated by the Store Manager
  • Assist the Store Manager on the receipt and return of DSD merchandiseFollow the VIP and DSD Policies and Procedures
  • Assist Store Manager in the management of freight flow
  • Meet or exceed productivity standards
  • Assist the Store Manager in ordering and stocking all merchandise needs, including frozen & refrigerated
  • Assist the Store Manager in maintaining stockroom organization
  • Assist the Store Manager in ensuring that the sales floor is sales effective on a daily basis
  • Assist the Store Manager in planning, merchandising and maintaining Clip Strips and Power Panels with sales effective items
  • Assist the Store Manager in planning and implementing monthly Sales Planners

Co Manager/ Merchandiser

Rainbow Co.
Brooklyn
08.2011 - 03.2017
  • Responsible for every aspect of the day-to-day supervision of the retail outlet, including sales, staff, stock and resources management. As well as interviewing, hiring, training new employees and preparing the schedules and assigning duties for current employees.
  • Responsible for every aspect of the day-to-day supervision of the retail outlet, including sales, staff, stock and resources management. As well as interviewing, hiring, training new employees and preparing the schedules and assigning duties for current employees.

Cashier

Kids town
The Bronx
07.2004 - 08.2011
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Welcomed customers, offering assistance to help find store items.

Education

High School Diploma -

Colegio Nuevo Atardecer
Dominican Republic
07-2003

Skills

the ability to lead and motivate a team

excellent communication and 'people' skills

the ability to understand and analyze sales figures

Bilingual: Spanish/ English The ability to work under pressure and handle challenging situations

confidence, drive and enthusiasm

decision-making ability and sense of responsibility

Timeline

Store Manager

Dollar Tree Stores
01.2022 - Current

Assistant Manager

Lane Bryant
11.2021 - 12.2021

MERCHANDISE ASSISTANT MANAGER

Dollar Tree Stores
03.2017 - 10.2021

Co Manager/ Merchandiser

Rainbow Co.
08.2011 - 03.2017

Cashier

Kids town
07.2004 - 08.2011

High School Diploma -

Colegio Nuevo Atardecer
Luz Santana