Lyana Razali
Operation Manager
Muscat
Summary
Operations professional with strong background in streamlining processes and enhancing productivity. Skilled in leading cross-functional teams and executing strategic plans to achieve organizational goals. Known for flexibility and reliability in dynamic environments, with excellent problem solving abilities and focus on delivering results.
Overview
12
12
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Operation Manager
Helal & Partners Law Firm
12.2024 - Current
- Spearheaded strategic planning and process improvement initiatives, driving operational efficiency and enhancing performance.
- Led team and resource management to optimize workforce effectiveness and foster collaboration.
- Executed comprehensive budgeting and financial oversight, ensuring alignment with organizational goals.
- Ensured strict compliance and risk management, mitigating potential liabilities, and enhancing operational integrity.
- Integrated cutting-edge technology and case management systems to streamline workflows and improve service delivery.
- Cultivated strong client and stakeholder relations, enhancing engagement and satisfaction levels.
- Developed insightful reporting and performance analysis to inform decision-making and drive continuous improvement.
Assistant Commercial Manager
Tiara LLC
02.2022 - 12.2024
- Optimized existing processes through continuous improvement initiatives, resulting in increased operational efficiency.
- Improved resource allocation by analyzing historical data and adjusting staffing levels accordingly.
- Identified new business opportunities and expanded market presence with strategic networking and partnerships.
- Mentored junior team members by sharing expertise in commercial management practices and offering guidance on career development plans.
Operations Coordinator
Al Busaidi Defense and Ammunation Services LLC
07.2018 - 02.2022
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Worked with vendors to make purchases and reconcile invoices.
Human Resources exec
RN Engineering & Development SDN BHD
05.2015 - 05.2018
- Responsibility to prepare monthly salary.
- Prepare monthly financial performance-prepare offer letter & confirmation letter.
- Monitor and update staff leave.
- Prepare company documents.
- To lead ISO 9001.
Admin Executive
Innovative Office Solutions SDN BHD
03.2015 - 05.2015
- Prepare cash Row, billing, invoices & Delivery Orders.
- Fielding telephone calls.
- Receiving and directing visitors, word processing, filling and date entry.
- Taking min meetings.
- Stock check every weeks and order office supplies.
- Maintain contact list Produce and distribute correspondence memos, letters, faxes and forms.
- Assist in the preparation of regularly schedule report.
- Submit and reconcile expense report.
- Provide general support to visitors.
Assistance Manager
Damai Sepadu SDN BHD
11.2013 - 03.2015
- Managing Cross Performance Tracking.
- Scope and time management.
- Project Lifecycle Management.
- Agile Operation management.
- Customer complains Administration.
Education
Bachelor of Science - Human Resources Management
Science University
Shah Alam, Selangor 04.2001 -
High School Diploma -
SMK Bukit Jalil
Kuala Lumpur,Malaysia 04.2001 -
Skills
- Stakeholder Management for Boards
- Project Management
- Business analysis
- Technical & Digital skills
- Adaptability & time management
- Business & Financial Skills
Certification
Associate Professional in Human Resources
Timeline
Operation Manager
Helal & Partners Law Firm
12.2024 - Current
Assistant Commercial Manager
Tiara LLC
02.2022 - 12.2024
Operations Coordinator
Al Busaidi Defense and Ammunation Services LLC
07.2018 - 02.2022
Human Resources exec
RN Engineering & Development SDN BHD
05.2015 - 05.2018
Admin Executive
Innovative Office Solutions SDN BHD
03.2015 - 05.2015
Assistance Manager
Damai Sepadu SDN BHD
11.2013 - 03.2015
Bachelor of Science - Human Resources Management
Science University
04.2001 -
High School Diploma -
SMK Bukit Jalil
04.2001 -
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