Lydia Walker-Price
Boston
Summary
A Service Specialist with almost 20 years of experience that is a track record for exemplary and high-quality service delivery. A Detail-oriented individual with exceptional communication and project management skills; and proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team and company success and contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Residential Concierge
Tarian Group LLC
03.2025 - Current
- Collaborate with property management team to address any concerns or requests from residents promptly.
- Cultivate a welcoming environment, greeting all residents and enhance resident satisfaction by providing personalized assistance and addressing individual needs.
- Conduct regular property tours to identify maintenance needs and ensure prompt attention to any issues.
- Prioritize safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
Cultural Antiquities Protection Officer
Unconquerable Security Services
07.2024 - 04.2025
- Operated and maintained equipment in the Museum Command Center to monitor and provide surveillance of all Museum areas and grounds.
- Monitored surveillance cameras, alarm systems, and access control measures to detect potential threats or breaches.
- Acted as a leadership and information resource and collaborated with local law enforcement, Fire, and Emergency Medical authorities during investigations and emergencies, fostering positive working relationships.
- Cultivated a welcoming and warm environment for visitors and guests of the museums while adhering to museum procedures and protocols.
Warehouse Associate/Delivery Driver
Amazon
08.2022 - 11.2024
- Prepared orders for shipment by picking, packing, and staging merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Completed on-time deliveries by choosing best and most efficient routes by determining the quickest and safest routes for delivery by using effective planning and organizational skills.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and drop-off directions and conditions are followed.
Retail and Pharmaceutical Security Officer
Allied Universal Security Services
05.2018 - 03.2023
- Greeted Patrons and Employees professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and guests by regularly patrolling premises and monitoring surveillance feeds.
- Maintained daily activity reports as well as drafted reports of property damage, theft, accidents and other unusual occurrences.
Clinical Receptionist
Commonwealth Care Alliance
02.2019 - 09.2019
- Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
- Assisted clinical staff with administrative tasks, enabling them to focus on direct patient care.
- Strengthened relationships with returning patients through consistent friendly interactions that fostered trust and loyalty.
- Improved office efficiency by effectively handling high call volumes and directing inquiries to appropriate personnel.
Service Experience Representative
Nordstrom Rack
01.2017 - 05.2018
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers complete purchases, locate products, and join reward programs to promote brand loyalty.
- Answered questions about store policies, sales and other product related concerns.
- Implemented up-selling strategies such as recommending accessories, products and services to boost revenue.
Education
Bachelor of Science - Public Health
Bridgewater State University
Bridgewater, MA05.2018
Skills
Customer Focus
Proactive
Adaptable
Leadership
Excellent Verbal and Written Communication
Teamwork Collaboration
Certification
- Certified Health Education Specialist, National Commission for Health Education Credentialing - April 2019
Biomedical Research
Research Intern, Dana-Farber Cancer Institute, Boston MA, June 2008-August 2010
C.U.R.E Program (Continuing Umbrella of Research Experiences)
- Glioblastoma and Lymphangioleiomyomatosis (LAM) - Dr. Clark Chen, CMD, Kimberly Ng, Dr. Elizabeth Henske, Henske Lab et al
Timeline
Residential Concierge
Tarian Group LLC
03.2025 - Current
Cultural Antiquities Protection Officer
Unconquerable Security Services
07.2024 - 04.2025
Warehouse Associate/Delivery Driver
Amazon
08.2022 - 11.2024
Clinical Receptionist
Commonwealth Care Alliance
02.2019 - 09.2019
Retail and Pharmaceutical Security Officer
Allied Universal Security Services
05.2018 - 03.2023
Service Experience Representative
Nordstrom Rack
01.2017 - 05.2018
Bachelor of Science - Public Health
Bridgewater State University
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