Lynda Monahan
Whitman
Summary
Medical professional with solid background in healthcare administration and patient interaction. Proven ability to efficiently manage patient records, schedule appointments, and handle insurance claims. Known for collaborative teamwork and adaptability to meet evolving office needs. Skills include managing electronic health records and patient communication.
Organized and reliable administrative professional with strong background in healthcare environments. Skilled in managing patient records, coordinating schedules, and ensuring smooth office operations. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.
Overview
45
45
years of professional experience
Work History
Medical Administrative Assistant II
Mass Eye And Ear
06.1998 - Current
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
Administrative Medical Assistant
South Shore ENT
08.1992 - 09.1996
- Managed confidential patient information in compliance with HIPAA regulations, safeguarding sensitive data from unauthorized access or disclosure.
- Streamlined appointment scheduling processes for increased patient accessibility and reduced wait times.
- Enhanced patient satisfaction by providing efficient and courteous administrative support to medical staff.
- Delivered exceptional customer service by promptly addressing incoming calls, emails, and walk-in inquiries from patients and other stakeholders.
Medical Records Clerk
Hahnemann Hospital
10.1980 - 06.1984
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Supported medical staff by providing organized and accurate medical records.
Education
High School Diploma -
Hull High School
Hull06-1980
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking Abilities
- Organization and time management
- Excellent communication
- Time management
Timeline
Medical Administrative Assistant II
Mass Eye And Ear
06.1998 - Current
Administrative Medical Assistant
South Shore ENT
08.1992 - 09.1996
Medical Records Clerk
Hahnemann Hospital
10.1980 - 06.1984
High School Diploma -
Hull High School
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