Lynn Ann Wasilewski
Bridgewater
Summary
Operations Manager with extensive experience in planning, organizing, and directing multi-unit operations to enhance productivity and profitability. Implemented innovative processes and technologies that streamlined workflows, while analyzing customer feedback to identify service improvement opportunities. Maintained compliance with relevant laws and regulations, ensuring operational strategies aligned with organizational goals. Proven ability to manage employee relations through effective training, evaluation, and retention strategies.
Overview
39
39
years of professional experience
Work History
Multi-Unit Operation Manager
Lupien Tree & Landscape
Newton
05.1986 - 12.2024
- Planned, organized and directed operations of multiple units to maximize productivity and profitability.
- Hired, trained, evaluated, managed, motivated and retained employees in each unit.
- Implemented innovative processes, systems, and technologies that improved workflow throughout the organization.
- Analyzed customer feedback data from each unit to identify opportunities for improvement in services offered.
- Maintained a thorough understanding of relevant laws and regulations applicable to multi-unit operations.
- Developed operational strategies to improve efficiencies within each unit.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Created job postings, tracked applicants and maintained applicant database.
- Ensured compliance with federal, state and local employment laws.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Conducted background checks and reference checks of prospective employees.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Directed HR programs, policies and processes to improve operational efficiency.
Education
Certificate Program - Arboriculture
UMass Amherst, Stickbridge School of Agriculture
Milford10-2018
Some College (No Degree) - Liberal Arts
Northeastern University
Boston, MASkills
- Regulatory compliance
- Customer feedback analysis
- Workflow
- Conflict resolution
- Data analysis
- Time management
- Inventory management
- Employee retention
- Operational efficiency
- Employee Health Insurance & Payroll Management
Timeline
Multi-Unit Operation Manager
Lupien Tree & Landscape
05.1986 - 12.2024
Certificate Program - Arboriculture
UMass Amherst, Stickbridge School of Agriculture
Some College (No Degree) - Liberal Arts
Northeastern University